Management Team General Manager

Nathaniel Hernandez

***********@******.*** 765-***-****

PROFESSIONAL EXPERIENCE

Culver’s

Anderson, IN

July 2018 - Current

General Manager

May 2023- Current

● Developed and implemented strategies to improve guest satisfaction, meet labor goals, and reduce food costs.

● Created/Implemented development plans for multiple managers, with monthly communication days.

● Analyzed and reviewed various reports for the store: expense, actual vs. theoretical, inventory,

● Trained management team on Ecolab visits and FBC operations reviews to ensure the score was above company goal.

Assistant- Assistant General Manager

January 2021 - May 2023

● Created the schedule for a team of 80+ by forecasted sales and set an effective week-long labor plan.

● Managed the inventory ordering for a high-volume location twice a week based on projected sales with changing variables factored in.

● Hiring and orientation- schedule/conduct interviews, manage the Talent reef page, conduct orientation, and create the schedules for new hires. Store Openings

Multiple Times Frames

● Trained the team members and managers on standard operating procedures.

● Analyzed the restaurant's long-standing issues, such as staffing or culture issues, and designed solutions with the current management team.

● Joined the Culver’s National Training team

Bravo and Sons

Anderson, IN Landscape Worker

March – Current

● Operated and maintained a plethora of landscaping equipment.

● Promoted healthy growth of trees and flowerbeds on multiple yards.

● Assisted in customer retention/growth by ensuring quality work through attention to detail and meeting time constraints.

EDUCATION

K12 Hoosier Academy

Indianapolis, IN

High School Diploma

August 2020– May

CERTIFICATIONS/ SKILLS

● SERV Safe 2020

● Culvers National Training Team

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