HOMEFRED MUFOR

Systems Engineer

Profile

Skilled and detail-oriented IT system engineer with 5 years of experience in a fast-growing Linux and Windows environment with expertise in different flavors of Linux; Red Hat, CentOS, Oracle, Ubuntu, and Windows-based systems. Meticulous in designing, installing, configuring, purposing, troubleshooting, managing, and decommissioning systems. Highly skilled with system virtualization using VMware and Hyper-V. Excellent in troubleshooting multiple servers located remotely in different locations and the application of security according to company procedures.

Skills

Operating Systems: Unix,

RHEL 6, 7, 8 & 9, CentOS 6 & 7,

Ubuntu, Solaris, Oracle Linux,

Windows-Based Systems

Hardware: Dell Power Edge

VRTX, R740, R720, iDRAC 8, HP

Proliant 380 G8, Sparc M4000,

M5000, Sun Fire V880

Application Servers:

ApacheTomcat, Apache

Webserver, Apache Virtual

Hosting, JBoss, Nagios,

Rsyslog, NGINX.

Patching Systems

Repository Management

Red Hat Satellite

MariaDB

Red Hat Cockpit

Browser-Based

Administrator: Diagnose

Network Issues, Manage User

Accounts, Systemd-based

Services, Containers, System

Logs, Create and Manage VMs

Networking: Firewall,VPN,

Subnet, Routers, Switches,

TCP/IP, TCPdump, DHCP, DMZ,

Load Balancers, LAN, WAN

DNS

Log Management:

Log-Denied, Log Rotation,

Rsys log,Nagios Log Server

VMware, vSphere, vCenter,

vMotion, Hyper-V

Active Directory and Domain

Controllers, LDAP

Storage Management: RAID,

SAN, NFS

keepass2

Security: MFA, Manage

SElinux, SEBooleans,

SSL/TLS/AES (certificates),

Openscap, STIGs,

Scap-Workbench expertise,

ICMP Blocks, Firewall, Ports,

Rich Rules, ACLS, Securing the

Console

Automation: Kickstart File,

Bash Scripting, Cronjobs

Monitoring Tools: Nagios

Monitoring Server

(EventHandlers), Grafana,

TCPdump, Splunk

Troubleshooting (Systems

and Applications)

Migration and Backup: BCP,

Rsync, Veeam

Disk Management: Add

New Disks, Extend Existing

Disks, Create LVM, Assign

FileSystems and Create Mount

Points, Extend Swap

User Account Management:

User Account, Privilege

Account, Service Account,

Permissions

Ticketing: ServiceNow,

Remedy, and Jira

Other Skills: Design, Install,

Configure And Manage

Systems, Passwordless SSH,

iLO and iDRAC

Microsoft Office

Employment History

Systems Engineer at Somerset Association Management February 2020 — Present

• Designed, installed, configured, managed, purposed, and decommissioned secured systems

• Managed and monitored all installed systems and infrastructure in line with company guidelines or SOP (standard operating procedure)

• Performed security scans and resolution with Openscap, Scap Workbench on GUI and STIGs, secured web servers with TLS, SSL, and AES, generated certificates, applied MFA on servers. Built, managed, and maintained Repositories including secure enclave environments

• Generated ISO files used for system installation with appropriate patches

• Managed the patching of RHEL 7 & 8, CentOS 6 & 7, Oracle 7 systems

• Oversaw stability, change management and configuration management, and efficient operation in the production environments

• Edited the kernel in Grub using the grubby command

• Ensured optimal proactive planning and regular reviews of production environments to minimize downtime

• Spearheaded log management by using Log Rotation, Rsyslog, Nagios Log Server, Splunk

• Evaluated existing systems and provided technical direction to IT support staff

• Oversaw VMware management- set-up, user account

management, network, and data store management

• Worked with vMotion on Vmware for a zero downtime migration of resources between clusters

• Migrated and repurposed servers from one Data Center to another and from the development to the production environment Details

• Installed, configured, tested, and maintained operating systems, application software, and system management tools

• Created physical volumes, volume groups, and logical volumes for disk management, assigned and mounted filesystems, and extended swap memory

• Managed SAN including change requests, and troubleshooting incidents ensuring that the capacity road-map for the SAN is maintained.

• Performed Automation using bash scripts to run jobs like user account management, updating remote systems, using the kickstart file to auto-deploy new VMs for better efficiency and lower human intervention time on tasks

• Designed, installed, and managed monitoring servers to monitor installed systems and infrastructure; Nagios and Grafana

• Assisted in performing Business Continuity Planning for disaster relief by failover and failback to meet mitigation needs

• Troubleshoot hardware and software issues to enhance uptime

• Collaborated with other professionals to ensure high-quality deliverables within the organization's guidelines, policies, and procedures

• Followed instructions on various tasks including but not limited to building POAMs, data calls, and network structure

• Used remote tools such as remote desktop, scap workbench utility to analyze and resolve issues in multiple servers

• Used E-logs to document troubleshooting steps and processes for future use by team members

• Assisted in dealing with work processes, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders.

Systems Engineer at Git-Go Technology

March 2018 — February 2020

• Designed, installed, configured, and troubleshoot secured systems Managed the patching of RHEL7 and 8, CentOS 6 & 7, and Oracle 7 systems

• Performed system monitoring; CPU, memory, hardware, process management, I/O using Nagios monitoring server, Grafana, Splunk

• Troubleshoot user account management issues and

network-related connectivity issues

• Restricted access to files and directories using access control list file permission

• Utilized the Vim editor to access file contents and securely edit them to meet specific objectives

• Performed disk management of systems by creating physical volumes, volume groups, and logical volumes, assigning filesystems, and extending swap memory. Managing NFS and SAN

• Created and managed users and groups, set passwords, permissions, account expiration, reset user passwords, monitor and troubleshoot failed logins

• Managed security hardening and maintenance on various systems

• Secured web servers with TLS, SSL, and AES, generated certificates, applied icmp block, performed security checks using Openscap, scap workbench, and STIGs, applied MFA on systems.

• Implemented firewall policies by creating the rich rule, configuring ports, VPN, Subnet, Routers, Switches, DMZ, Load Balancers, LAN, WLAN

• Efficiently managed DNS configuration and services on both physical and virtual servers

• Monitored and assisted in managing applications, device availability, network conditions, and status, system reliability and performance, service, and program maintenance

• Used Hyper-V virtualization to create and manage virtual machines on a Windows-based host operating system.

• Researched and recommended new technologies and strategies for improving system performance.

• Used Remedy and ServiceNow to open, track, and close trouble tickets as well as input trouble calls into the ticket tracking system

• Performed Automation with bash scripts to run jobs like user account management, updating remote servers, compressing logs, editing kickstart files to auto-design new VMs

• Collaborated with other teams and team members to develop automation strategies and deployment processes

• Tuned system performance to optimize efficacy of new and existing hardware components.

• Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.

Service Desk Agent at Associa

December 2015 — March 2018

• Managed OS re-imaging and data recovery for rent equipment

• Monitored tickets to ensure SLA (Service Level Agreement) response and resolution

• Used virtual private network, (VPN), daily for remote access to client's computer.

• Used remedy client to create tickets and distribute them to the proper support team in order to get the issue resolved

• Created tickets in a proprietary environment using ITIL

(Information Technology Infrastructure Library)

• Imaged Lenovo tablet PCs and added users to the company domain

• Processed e-mails from assigned in-boxes throughout the day while maintaining e-mail SLA

• Created and maintained active directory information, maintained individual access through group membership, and complied with security policies and ITIL standards.

• Configured new users on workstations as well as archived email, configured data files, and rebuilt profiles

• Provide desktop repair services for in-house workstations needing component replacement

• Assisted customers in troubleshooting technical issues and provided timely solutions, resulting in a 30% reduction in customer complaints

• Utilized problem-solving techniques to quickly identify technical issues and develop solutions to customer problems

• Developed and maintained customer service policies and procedures, resulting in an increase in customer

Education

MA Leadership and Minor in Computer Science, Liberty University, Lynchburg, VA

MSc Environmental and Information Technology, University of Cologne, Cologne, Germany

BSc in Bioinformatics and Minor in Computer Science, University of Dschang, Dschang, Cameroon

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