Data Analytics Product Team
Resume:
William Seifert
ad0a7k@r.postjobfree.com
Professional Experience
Altice USA (Lightpath), Bethpage NY
Network Management Center and Finance Intern: 40 hours/week, May 2023 – August 2023
• Provided NMC Managers with essential, detailed information that I created and abstracted from multiple data analytics tracking tools including Tableau and MicroStrategy. Dissected the data to provide Managers with updated reports on previous months productivity and trends, analysis regarding types of tickets created in the queue, and resolution metrics to solve previous months issues allowing for concise/streamlined briefings with Managers.
• Assisted Lightpath to understand customer and supplier's needs and requirements by creating spreadsheets reflecting the open ticket queue by collecting and analyzing data based on the most common problems our customers have and presented my findings to senior leadership.
• Collaborated with Lightpath to monitor a resolution process and provide feedback and reports in response to my findings regarding the most common issues our customers were facing, as a result I was added to a cross-functional integrated product team to increase productivity within customer care. This was a time sensitive event given the number of tickets that are opened daily.
• Supported Lightpath in cost effectiveness briefings by taking part in the “Go Green” initiative which is the transition to paperless billing by reaching out to customers over the phone and via email in hopes they would switch their invoices solely to email. I assembled and maintained detailed and complete record of documentation for customers who wished to receive invoices electronically.
TickWise, East Hampton NY
Marketing and Advertising Consultant: 20 hours/week, January 2023 – May 2023
• Collaborated with other interns to streamline company revenue based on consumer insights and industry trends, determined how they can better market to their demographic, and capitalize on advantages vs competitors.
• Made modification recommendations to management to simplify packaging configuration and tracking/delivery of products to increase cost savings.
• Assisted TickWise in developing business and marketing strategies recommending the development of an external communication plan through the use of social media while understanding their audience in order to better market themselves. Kit Undergarments, Brookville NY
Marketing and Advertising Consultant: 20 hours/week, September 2020 – December 2020 William Seifert
ad0a7k@r.postjobfree.com
• Conducted strategic analysis regarding companies merchandising initiatives and opportunities for business improvement by working with the organization to form milestones and execute better business decisions.
• Incorporated industry trends into future years forecasting through cross functional collaboration.
• Assisted Kit Undergarments in developing a business plan regarding a possible Men’s line of undergarments by analyzing the market and conducting research reports, creating financial projections and analysis, and drafting a risk assessment documentation to see if a Men’s line would be beneficial.
• Assisted Kit Undergarments in the review and implantation of draft internal policies and procedures, monitoring contracts for expected performance and troubleshooted issues as they came up.
• Scheduled and presented multiple standard operating procedures to senior management demonstrating the reasoning behind my recommendations and how they best suit the company.
Leadership
Farmingdale State University, Farmingdale NY
Men’s Hockey Intern: 20 hours/week, August 2022 – May 2023
• Analyzed team statistics and data metrics via excel, and shared reports to coaches postgame to identify areas in order to improve team performance.
• Assisted organization in procurement process regarding the purchasing of locker room equipment. Compared and reviewed contracts from vendors before orders were placed.
• Supported all facets of game day operations, managing multiple tasks and deadlines, managed chfhockey.net website.
• Assisted the organization to develop cost effectiveness briefings by reaching out to local businesses to sponsor the program and receive advertisement compensation during the intermissions to generate more funding for the organization. St. Agnes, Rockville Centre NY
Church Volunteer: 2015-2023
• Assisted with donations to and stocking of the local food pantry.
• Assisted with prep of weekly lesson plans for students enrolled in Religious Education classes.
Education
• Bachelors in Business Administration with a minor in Sports Management – Long Island University (LIU Post), Brookville NY
• Masters in Business Administration, expected graduation May 2024 William Seifert
ad0a7k@r.postjobfree.com
• Bachelors GPA 3.78, Graduated Magna Cum Laude
• College of Management Dean’s Scholar
• Dean’s List every semester at LIU
• Sanford Scholarship
Certifications
• Completed online course “Cracking open the FAR” and passed certification test from the PublicContractingInstitute.com
References
Christopher Lehner
Position: Contracts Director at Defense Contract Management Agency (DCMA) Contact: 201-***-****
Kelly Bavaro
Position: Administrative Contracting Officer at Defense Contract Management Agency (DCMA) Contact: 201-***-****
Andrew Tinker
Position: Network Management Center Manager at Lightpath Contact: 516-***-****
Dr. Jeffrey Poplarski
Position: Professor
Contact: 516-***-****
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