General Manager

Brian Czerwin

928-***-**** – *************@*****.*** – Sedona, AZ

Executive Summary

Experienced and dynamic Assistant Director of Spa with a passion for creating exceptional guest experiences through effective team building, spa therapy administration, and inventory control. Financially savvy budgeting pro with a Forbes 4-Star background in a fast-paced environment

Summary of Qualifications

Responsible for all operational procedures within the spa to ensure effective day-to-day management.

Ensure the training of the Spa staff exceeds standards, and effectively work with the Learning Manager and Designated trainers.

Keep current on state licenses and insurances for inspections.

Handle guest complaints to the complete satisfaction of the guest when required.

Oversee the retail sales operation; ensuring inventory is available and sales are recorded accurately. Evaluate product lines and add/remove based on sales.

Continually monitor standards and facilities to ensure that the spa is up to date on criteria required for AAA 5 diamond and Forbes 5-star ratings.

Maintain positive relationships with staff and fellow management team.

Work Experience

eforea spa – Hilton Sedona Resort at Bell Rock Sedona, AZ

Assistant Director of Spa & Fitness July 2021 - Present

Completed the corporate leadership program; Shine 1, which provides enhanced skills for accelerated rise to Executive Committee Member/Director

Responsible for property wide retail sales as well, and increased revenue to over $250k

All digital communications and customer contact, including email correspondence, scheduling, billing, and online interaction is conducted by me or at my discretion.

Expanded Spa operation to include mindfulness-based services, as well as an enhanced fitness program to accommodate our very popular membership program.

Completed a needs assessment that evaluated ways to enhance the guest/members experience, then designed and launched a new spa menu which was replicated in other Hiltons.

Prepare and discuss annual reviews and goals with therapist, concierge, and facilitator teams.

Attended weekly HOD Managers meeting.

Mii Amo / Enchantment Resort Sedona, AZ Spa & Front Office Management October 2018 – July 2021

Served as Team Leader of this Forbes 4-Star Spa which was recognized on two occasions as the Best Destination Spa in the United States by Travel and Leisure with 23 treatment rooms.

Responsible for all facets of day-to-day operations in this fast-paced spa with 86 employees

Responsible for setting the annual spa budget in conjunction with the Director of Finance.

Review daily revenues and track progress against budget and forecast and adjust operations accordingly.

Prepare month-end financial and statistical reports.

Process weekly payroll for all staff, hourly, commissioned, gratuity and salaried.

Supervise front desk team to ensure guest/member satisfaction and expectations are met.

Lead, motivate and instill accountability and excellence in all team members of the organization.

Ensure compliance with health and safety codes.

Oversee that weekly stock inventories are accurate to assist in keeping of correct par levels.

Ensure that purchasing is in alignment with budget and business levels.

Collaborated creation and launch of new spa menu for Mii Amo Spa

Initiate spa promotions and events.

Responsible for timely documentation and the discipline of the staff members in accordance with progressive discipline procedures outlined in Human Resource Policy & Procedure Guide.

Inn of Sedona Sedona, AZ

Front Desk Supervisor April 2017 – October 2018

Lead the Front Desk at this busy resort. Began my hospitality career as a bellman and later served as Night Auditor, ultimately working my way up.

Provided support and guidance as needed to the operations team.

Set-up the new computer system for Front Desk Operation

Processed bi-weekly payroll for all staff, hourly, commissioned, gratuity and salaried.

Awards and Acknowledgements

Received the most commendations from guest feedback in all the resort (Mii Amo) 2-year span. Self-Employed Computer Service · Contract Apr 2011 – Apr 2017 • Specializing in computer repair, software design and security.

Education

Associates – Science in Human Services – Delaware Technical College – 3.2 GPA - June 1998

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