Customer Service Team Leader

Robert Held

Hospitality Profile

I am painfully aware that as far as the world around me is concerned, bartending is a younger person's game and that many prospective employers probably feel that I have exceeded my shelf life in this field.

Bartending has always been fantastic for me and I have enjoyed doing it for over twenty years. .After selling my business in the transportation service industry I relocated to the Cincinnati area and felt the family resort or hotel atmosphere would be a great place for me to resume and revive a professional life in this field .So; I applied and was hired at The Great Wolf Lodge. I am still working there but I am looking for additional hours in the hospitality field. I would like to find someplace close where I will be availed flexible hours

I honestly feel, self-serving as it may seem, that there is no age limit in this field as long as you are capable, ready, quick thinking, responsible, fun, ready to listen and ready to conquer what may happen on a daily basis.

Over Forty Years of extensive exposure in the field of customer service has taught me many valuable life skill sets.

Skill Highlights

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I have learned to be myself at all times and always keep smiling and keep my cool.

I find that it is imperative to say hello to every person that walks through the door, because people everywhere want to feel welcome, important and appreciated

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Team leader

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Next is that if I treat everybody with dignity and respect I will be paid back tenfold.

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Highly customer service-oriented Over the years I have learned to be quick and multitask, I have developed an ability to stretch my patience and to listen to stories that multiply faster rabbits turned loose in a Viagra factory.

● Courteous and polite demeanor I strive to always have a nice thing to say to every person. I have always enjoyed people and love the challenge of being able to bring in and serve to a crowd of patrons

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Goal-oriented. I have developed the ability to become ninja like in my focus on the tasks at hand.

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Perfect attendance record

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Positive and friendly My greatest enjoyments are interacting with people and being available to assist in their personal experience!

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Dependable and reliable

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Cheerful and energetic...I have always felt honored when a customer walks into my bar...they can go to 50 other bars tonight, but they chose mine

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Effective team player

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Sincerity... I feel the sincerity always shows. I was told a long time ago, when I first picked up a jigger, that anyone can learn how to make a cocktail but they can’t teach someone to have a personality…I still believe that!

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Flexible

Core Accomplishments

Operations Management:

●Bar Manager of a full service Bar in 1981

●Handled all functions related to total operation of bar…Pour cost. Purchases...Etc.

●Mentored and coached bar employees resulting in a business volume increase

●Development:

●Established and managed on a daily basis.

●Developed new marketing strategy which increased customer base

●Client Service

●Developed long-term relationships with customers which increased repeat business.

●Maintained a positive, fun experience for all patrons

●.Sales and Promotion

●Planned and executed promotional events to market services to new clients. “86 Key Club cards” Employees from nearby restaurants were given cards that afforded them happy hour prices after their shifts had ended….Great for bartender and the Corporation….Was adopted by all 100 theme restaurants owned by Dobbs!

Professional Experience

Bartender at Great Wolf Lodge….Mason Ohio 01/2013 –6/2023

Party Bus Diver: Monk’s Cove Mt Adams…9/2012- 12/2019

Bartender at Roop Bros Bar Delaware Ohio 10/2009-2011

Bartender at Bianchi Bar and Grill….Delaware, Ohio 10/85-6/1991

Bartender at Jolly Mushroom….Hotel bar….Marion Ohio 9/82-6/84

Bartender at Garden Gallery…..9/79-8/82 High end full service. Columbus, Ohio

Bartender Alexander’s Tavern…Cincinnati...9/72-6/76

Education

BA: English Education University of Cincinnati – Liberal Arts

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Cincinnati, Ohio USA

Emphasis in English Education 3.2 GPA

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References

References available upon request.

Ian Gonzalez Food & Beverage Director Great Wolf Lodge Cincinnati – Mason 2501 Great Wolf Drive Mason, OH 45040 Office 513-***-**** ext 522

Tom Nurre Jr Apartment Investment Realty.1104 St. Gregory St. Cincinnati, Ohio 45202

Terrie Reed Zajo

GM Food Beverage & Hospitality at

Duke Energy Convention Center

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