Customer Service Representative
Resume:
Celeste Antonio
Indianapolis, IN *****
ad0a45@r.postjobfree.com
To attain a position within a company to utilize my skills Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Night time cook
American Senior Communities - Indianapolis, IN
April 2023 to Present
Cook and serve to the residents, staff also prep, follow safety procedures, follow recipes also able to have your own, food and safety guidelines.
Cake Decorator/Baker
Krispy Kreme - Indianapolis, IN
Present
To maintain good quality doughnuts also to decorate them to the customers satisfaction Shift Leader
Qdoba - Indianapolis, IN
January 2023 to March 2023
To open and close store, make sure to greet customers also transactions, deposits inventory audits food and safety courses
Warehouse Clerk/Shipping & Receiving
Catio foods - Indianapolis, IN
September 2022 to March 2023
To ready orders for the selectors, build skids and also learn hand in hand, use of oracle system Leasing Consultant
Sexton Companies - Indianapolis, IN
April 2022 to May 2022
• Process all applications
• Deposits
• Shoe potential residents apartments
• Yardi
• Customer service
• Work orders
Dispatcher/Customer Service
One Hour Heating & Air Conditioning - Indianapolis, IN October 2020 to October 2021
Dispatch calls to technicians and plumbers, outbound calling to schedule and also create customer contacts to service there needs
Customer Service Representative
LCP Transportation LLC - Indianapolis, IN
December 2020 to July 2021
To assist in scheduling transportation for Indiana Medicaid members, verify members has insurance scheduled with different companies within the network Senior Warehouse Supervisor
Herff Jones, LLC - Indianapolis, IN
March 2019 to October 2020
Customer service,call center, take customer orders for diplomas and graduation, inventory office staff, Microsoft Office, computer skills, Oracle,
Warehouse Lead
Fastenal - Indianapolis, IN
October 2015 to February 2019
To supervise and fill orders for different hubs and stores load and unload trailers cross docks, picking and relabeled fix and maintain conveyor systems
RF scanners and pick to light
Warehouse Team Lead
Reserve Network - Indianapolis, IN
March 2009 to December 2012
in charge of making sure every work order was followed, supervised more than 13 employees, loading and unloading of trucks, make sure every pallet had tags, was in charge of inventory, staging of orders. Front Desk Clerk
Americas Best Value Inn - Indianapolis, IN
June 2007 to July 2010
Assist in making sure every guest was checked in, in charge of money procedure, complementary breakfast was put out every morning, every guest was checked out properly. Assist manager
Circle K
2006 to 2007
in management duties, supervising employees, bank deposits, inventory, open close procedures, audits, cycle counts, make sure store was running smoothly. Assist manager
Claires Boutique
2000 to 2006
in management duties which included open and close procedures, inventory, audits, and also supervising 8 or more employees, bank deposits, and also cashier. Childcare Provider
Northwest Child Care - Indianapolis, IN
February 1998 to June 2000
To provide care for children ages 6mos-6yrs, to make sure every child was safe, lessons taught, each child was fed, facility was properly cleaned and sanitized. Intern
Northwest Youth Corps - Indianapolis, IN
1994 to 1998
To teach children between the ages of 14 yrs- 18yrs, responsibility for making great decisions, for there life, curriculum was taught, also outside landscaping, Education
High school or equivalent
Arsenal Tech High School
1996 to 1999
Skills
• Team Lead (6 years)
• Warehouse Associate (10+ years)
• Shipping
• Forklift
• Picking Packing
• Shipping Receiving
• Logistics (10+ years)
• Datawarehouse
• Picker Packer (10+ years)
• Order Puller
• Unloading
• Loading
• General Labor
• Leadership Experience
• Packaging
• Supervising Experience
• Customer Service
• Typing
• Front Desk
• Restaurant Experience
• Food Service
• Hospitality Experience
• Load & Unload
• Order Picking
• Picking and Packing
• Shipping & Receiving
• Warehouse Experience
• Sales Experience
• Warehouse Management
• Oracle (5 years)
• Warehouse Supervisor Experience (7 years)
• Materials Handling (4 years)
• Freight Experience
• Computer Networking
• Freight Experience
• Quality Control
• Materials Handling
• Manufacturing
• Computer Networking
• Supply Chain
• Pallet Jack
• SAP
• Inventory Control
• Microsoft Office
• Quality Assurance
• Merchandising
• Order Picker
• 5S
• Management
• Production Management
• Purchasing
• Visual Basic
• Microsoft SQL Server
• Windows (7 years)
• Microsoft Excel
• Microsoft Word
• Medicare
• Medical terminology
• Medical office experience
• Search engines
• Customer support
• Employee evaluation
• Warehouse management system (6 years)
• Documentation review
• Human resources
• Filing
• Clerical experience
• Data collection
• CRM software
• Customer relationship management
• Microsoft Access
• Accounting software
• HIPAA (3 years)
• Data entry
• Outbound sales
• HVAC
• Plastics injection molding
• Phone triage
• Yardi (1 year)
• Data Warehouse
• Databases
• User Interface (UI) (2 years)
• Assembly
• Sheet metal
Certifications and Licenses
Forklift Certification
Assessments
Conscientiousness — Highly Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Reliability — Highly Proficient
February 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Sales: Influence & Negotiation — Completed
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Call Center Customer Service — Proficient
March 2020
Applying customer service skills in a call center setting. Full results: Proficient
Call Center Customer Service — Proficient
March 2020
Applying customer service skills in a call center setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Verbal Communication — Familiar
May 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Work Style: Reliability — Proficient
May 2020
Tendency to be dependable and come to work
Full results: Proficient
Cleaner Fit — Proficient
May 2020
Measures the traits that are important for successful cleaners Full results: Proficient
Front Desk Agent (Hotel) — Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Warehouse Associate — Highly Proficient
July 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Warehouse Shift Leader — Familiar
August 2020
Supervising warehouse staff and maintaining safety and security standards Full results: Familiar
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Front Desk Agent (Hotel) — Proficient
May 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Inside Sales — Proficient
August 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer Service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
April 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Conscientiousness — Highly Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Warehouse associate — Highly Proficient
July 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Electronic health records: Best practices — Completed August 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Work style: Reliability — Completed
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Customer service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Basic attention to detail — Familiar
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Scheduling — Completed
August 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Recruiting — Completed
August 2020
Managing the candidate sourcing and selection process Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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