Human Resources Customer Service
Resume:
MR. MARK NARTATEZ
***********@*****.***
Santa Ana, CA. 92704
EDUCATION:
DeVry University, Pomona, CA.
Cumulative GPA: 3.0
Bachelor of Science Degree in Telecommunications Management
Graduated October 1998
Don Bosco Technical High School, Rosemead, CA.
Cumulative GPA: 3.4
High School Diploma with a Major in Construction Technology
Graduated June 1991
REVELANT EXPERIENCE:
SprintRay 3D Printers, Los Angeles, CA.
February 2022-Present
Remote Customer Service Agent
Provide technical support and assistance to dentists and technicians over the phone and via email.
Empathize with clients for the inconvenience for having printing issues and deescalate any situation prior to transferring to a supervisor for further assistance per client’s request.
Educate clients about the SprintRay Ecosystem, resins, and design services.
Assist trainers and sales representatives with product information and updates on pending sales orders.
Glidewell Dental Lab Services, Irvine, CA.
November 2021-February 2022
Digital Impressions Technician
Administer communication support between other divisions and internal departments.
Answer inbound calls from dentists and laboratories and provide product information and other services available.
Assist customers in problem solving, planning of cases and best practices.
Ensure customer retention and satisfaction.
3 Day Blinds LLC, Irvine, CA.
May 2019-November 2021
Remote Claims Resolution Specialist
Service inbound calls from clients nationwide to schedule installation and repair appointments.
Create claim cases and provide prompt resolution for customers who experienced damaged, missing products or incomplete installations of their window products- blinds, or shutters.
Assist design consultants with providing technical support such as product specifications, application, availability, and order information.
Follow up on order status with outside vendors and installers for completion of installations.
Trident Dental Laboratory, Hawthorne, CA.
September 2016-May 2019
Customer Service Specialist
Provide excellent customer service to dentists in a timely manner.
Communicate product information, pricing, status and tracking for dental cases.
Update medical notes on doctors’ cases and inform laboratory technicians.
Resolve customer escalations for mixed or lost cases and remakes.
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