MR. MARK NARTATEZ

213-***-****

ad0a43@r.postjobfree.com

Santa Ana, CA. 92704

EDUCATION:

DeVry University, Pomona, CA.

Cumulative GPA: 3.0

Bachelor of Science Degree in Telecommunications Management

Graduated October 1998

Don Bosco Technical High School, Rosemead, CA.

Cumulative GPA: 3.4

High School Diploma with a Major in Construction Technology

Graduated June 1991

REVELANT EXPERIENCE:

SprintRay 3D Printers, Los Angeles, CA.

February 2022-Present

Remote Customer Service Agent

Provide technical support and assistance to dentists and technicians over the phone and via email.

Empathize with clients for the inconvenience for having printing issues and deescalate any situation prior to transferring to a supervisor for further assistance per client’s request.

Educate clients about the SprintRay Ecosystem, resins, and design services.

Assist trainers and sales representatives with product information and updates on pending sales orders.

Glidewell Dental Lab Services, Irvine, CA.

November 2021-February 2022

Digital Impressions Technician

Administer communication support between other divisions and internal departments.

Answer inbound calls from dentists and laboratories and provide product information and other services available.

Assist customers in problem solving, planning of cases and best practices.

Ensure customer retention and satisfaction.

3 Day Blinds LLC, Irvine, CA.

May 2019-November 2021

Remote Claims Resolution Specialist

Service inbound calls from clients nationwide to schedule installation and repair appointments.

Create claim cases and provide prompt resolution for customers who experienced damaged, missing products or incomplete installations of their window products- blinds, or shutters.

Assist design consultants with providing technical support such as product specifications, application, availability, and order information.

Follow up on order status with outside vendors and installers for completion of installations.

Trident Dental Laboratory, Hawthorne, CA.

September 2016-May 2019

Customer Service Specialist

Provide excellent customer service to dentists in a timely manner.

Communicate product information, pricing, status and tracking for dental cases.

Update medical notes on doctors’ cases and inform laboratory technicians.

Resolve customer escalations for mixed or lost cases and remakes.

Contact this candidate