Server/Hostess

GRACE TERHAAR

**** ****** *****, ******** ******, MN, 55430, US • 612-***-**** • **********@*****.*** Customer satisfaction-oriented server and hostess with over two years of experience. Maintaining organizational goals and increasing company sales all while ensuring customer safety and satisfaction. Communication

Teamwork

Multi-tasking

Food Safety

Food preparation

Customer Service

Hospitality

Efficiency

Verbal Skills

Problem Solving

Time Management

Memorization

Food running

Order accuracy

Guest relations management

Food sales and promotion

Cash Handling

Supervising

Generals - Associate of Arts - 2023

Anoka-Ramsey Community College Coon Rapids Campus - Coon Rapids, MN High School - 2023

Riverdale Academy - Brooklyn Center, MN

Waitress/Hostess - August, 2021 to Present

50's Grill - Brooklyn Center, MN

Successful multitasking while remaining professional and courteous in fast-paced environments. Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders. Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation. Dedicated to ensuring customer satisfaction by remaining accessible and friendly. Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests. Kept customers happy by balancing check-ins with privacy needs. Consistently met or exceeded sales targets with proactive promotional strategies and dessert mentions. Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers. Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents. Improved overall productivity and efficiency by training waitresses and hostess's on the floor. Cook - June, 2023 to July, 2023

Sholom Menorah Plaza - St. Louis Park, MN

Substantial experience of cooking and delivery of food for nursing home residents. In-depth knowledge of preparation of therapeutic food, specialty meals and modified diets. Familiarity with inventory management and documentation practices. Ability to produce high quality food by following recipes correctly. Ability to clean and maintain assigned workstation in a safe manner. Professional Summary

Skills

Education

Work History

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