Commercial Lines Training Coordinator

KV

KELLY VEST

***************@*****.*** 515-***-**** Altoona, IA 50009

Dedicated Training Coordinator familiar with supporting training operations and facilitating communication between participants and instructors. Knowledgeable about identifying needs and mapping out improvement plans. Bringing 26 years of experience in instruction and program development. Performance Evaluation

Materials Organization

Employee Coaching

Schedule Management

Verbal and Written Communication

Leadership Training

Schedule Coordination

Home Office, training coordinator

02/2023 - Current

Prepare material and train newer associates on all commercial lines coverages

Set up training schedules for online training through webex for all states Check work and make sure they are on track.

01/1997 - Current Yrs experience with Auto-Owners Insurance doing several different positions in the branch and now in our Home Office remotely This includes both personal lines and commercial lines work. Administrator

08/2021 - 02/2023

Auto-Owners Insurance

Assist the manager by supervising nine associates

Prepare performance appraisals and monthly production reports Direct team on goal dates and upholding company values Work with billing to direct clients, agents, and teammates. Commercial Lines Underwriting

Supervisor

08/2019 - 08/2021

Auto-Owners Insurance

Coordinate areas of responsibility, supervising department activities and progress

Perform monthly meetings to address changes

Assist the team in upholding goal dates and issues that come up Monitors associate's production and accuracy.

Training Coordinator

05/2018 - 08/2019

In branch (in person), Auto-Owners Insurance

Prepare material and train new underwriters in commercial lines of business

Set up training schedules for in person associates. Underwriting Specialist

08/2011 - 05/2018

Commercial Lines, Auto-Owners Insurance

Understanding and applying insurance coverages, rules, and guidelines as well as executing the underwriting decision-making process according to Summary

Skills

Experience

company philosophy on a wide range of accounts

Effectively communicate with clients and agencies

While building agency relationships.

Underwriter

08/2001 - 06/2004

Personal lines, Auto-Owners Insurance

Understanding and applying insurance coverages, rules, and guidelines while building agency relationships.

Policy Service Technician

06/1997 - 06/2004

Lines, Auto-Owners Insurance

Entering policy information into the system and ensuring accuracy along with efficiency

2

Des Moines Area Community College Ankeny, IA

Some College (No Degree) in Wildlife Biology

Education and Training

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