Customer Service Call Center
Resume:
Angel C Munoz
**************@*****.***
Experience
AT&T - Call Center Sales and Service
July 2021 – Mar 2023
Utilize proven sales and service techniques to build customer relationships, enhance the customer’s buying experience, retain customers, and exceed customer care commitments
Provide excellent service by delivering an effortless customer experience
Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer’s needs
Everise - Health Customer Service
Jan 2019 – Apr 2021
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision-making
Continuously evaluate and identify opportunities to drive process improvements that positively affect our client and its customers AppleOne - Customer Service
Aug 2015 – Nov 2018
Documented client-related activity in company database for easy reference.
Performed outbound calls and follow-up work to close sales
Opens customer accounts by recording account information.
Maintains customer records by updating account information. Alorica - Customer Service
Mar 2012 – June 2015
Strive to meet and exceed metrics while providing excellent customer service
Drive customer satisfaction through voice, chat and/or email communications
Navigate through multiple digital systems
Read client legal disclosures verbatim
Education
Florida International University
Sep 2001 – July 2005
Call Center Agent
Objective
Accommodating and attentive
retail employee with six months of
experience in helping customers
purchase items at a locally owned
clothing store. Friendly disposition
has made customers feel
welcome and comfortable, which
has resulted in an increase in
sales and store visits. Proven
history of improving customer
experiences by tackling known
issues and managing problems
before they arise.
SKILLS
Active listening Interpersonal
Microsoft Office package
Patience
Empathy
Sales management
Language:
English, French and Spanish
2978 S Chieftain Way Boise, ID 83709
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