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Customer Service Marketing Executive

Location:
Thane, Maharashtra, India
Posted:
November 19, 2023

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Resume:

References available upon request.

Varghese Joseph

Business Management /

Trainer

Experienced Training & Third - Party Inspection (TPI) Supervisor with 12 years of extensive experience in operation & administration, business process management, management information system, HSE trainings & assessment, budget administration, and Microsoft Office.

WORK EXPERIENCE

Training & Third Party Inspection (TPI) Supervisor / Health, Safety & Environment (HSE) Trainer (September 2018 to Present) International Inspection Centre Co. W.L.L (INTREX), Kuwait

Develops, designs, and integrates new training technology into existing and new training programs included in the training matrix as well as any project-specific trainings to boost program efficiency.

Utilizing the Management Information System (MIS) to communicate, record, plan, schedule, assign, coordinate, and supervise daily customer and internal requests as well as to monitor all training and TPI (such as lifting, NDT, coating, heavy equipment, etc.) activities to ensure proper training, impeccable inspection, timely submission of certificates, and assure that all services delivered satisfy the necessary standards for quality.

Deliver and evaluate HSE trainings, including those for the Highfield International Award and technical trainings for equipment operators, scaffolders, riggers, drivers, etc., for managerial, supervisory, operations, and general staffs in accordance with Kuwait Petroleum Company / Certification Body regulations and standards for the oil, gas, and construction sectors.

Implemented TPI Inspection & Training programs resulting in a decrease in inspection time by 30%, and a 20% reduction of training cost.

Create and deliver quotes to clients while keeping track of any purchase orders, service requests, or other pertinent paperwork.

Manage and monitor all facets of training and inspection activities, including workflow, inventory, human resources, equipment, facilities, calendars, etc., to ensure efficiently dispersed service and resolve conflicts. Finance & Administration Manager (January 2013 to February 2018) Immanuel Crushers & Mines Pvt. Ltd, India

Manage day-to-day operations of administrative & finance department and delegate responsibilities to staffs accordingly.

Routinely prepare financial projections with the project team in order to ensure that project expenses are in line.

Work with appropriate staff to evaluate costs and implement changes to maximize cost reduction and maximize efficiency within each cost center; Create reports and recommendations for the CEO as well as board briefings and update staff on budgets and provide accurate forecasts.

Marketing Supervisor (March 2011 to December 2012) Innovative Trading W.L.L., Bahrain

Visit companies for business development and opportunities.

Sourcing international and local manufacturers & suppliers for getting quote and providing competitive pricing to the customers by considering all aspects like cost of capital, transportation charges, expenses, profit etc.

Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives. Personal Info.

ad09ze@r.postjobfree.com

+965-********

+91-953******* (WhatsApp)

DOB: 23/02/1986

Education

Master of Business Administration

(MBA) - Marketing & Finance

ABBS, Bangalore - June 2010

Bachelor of Commerce (B. Com)

Accounting and Co-Operation

MG University, Kerala - April 2006

Area of Expertise

Operation & Administration

Business Process Management

HSE Trainings & Assessment

Management Information System

Client Management

Budget Administration

Team & Time Management

Microsoft Office (Word, Excel,

Power point etc.)

Certifications

NEBOSH IGC

Highfield International Award in

Delivering Training (IADT)

Highfield Tutor: - 31640

IOSH Managing Safely

HeartSaver First Aid CPR & AED

STI - Scaffold Inspector

IADC RigPass

Tally 8.1

Languages

English, Hindi, Malayalam

Address

Thane, Maharashtra, India



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