Customer Service Assistant Manager
Resume:
Amy Greene
Council Bluffs, Iowa
Employment History
DJ'S Dugout
Bellevue, Nebraska
Assistant Manager
September 2022 to present
Duties included COS, inventory, opening and closing building, making sure guests are happy, TV's are on correct channel for sports fans, booking parties, invoices, helping with kitchen on busy times, getting supplies, counting drawers for accurate counts for daily use, bartending at times. Talus Restaurant
June 2022 to September 2022
109th and Cumberland Drive, Papillon
Giving the guest the "experience " of fine dining. Accurately taking food and drink orders, engaging with the guest with 5 star food and drinks, prebusing, resetting tables, going over and beyond the normal experience with my guests.
May 2020 to July 2021
The Railcar Restaurant
144th and Blondo
Omaha, Nebraska
Giving exceptional customer service by accurately placing food and drink orders, by also connecting with my wonderful guest's, prebusing, resetting tables for the next set of guests. Cleaning, running sidework, running food, misc duties.
Lowes Home Improvement
18275 Wright Street
Omaha, Nebraska
Working for vendors by resetting bays, relabeling products of theirs, top and down stocking, using a blue lift to move merchandise, cleaning, building product for vendors, misc duties as needed. Cheddar's Restaurant
12105 L Street
Omaha, Nebraska
Providing excellent and superior customer service by accurately placing drink and food orders, Prebusing, sidework, cleaning, closing establish, misc duties as assigned. August 2003 to February 2006
Red Lobster
Omaha, NE
Giving the guest the "VIP" service. (Value, Important, and Personable)to make the connection. Providing friendly, attentive service so it lets them relax and reconnect with the ones they care about. Pre-busing, cleaning both tables and booths to be ready for the next group of guests. Side work, rolling silverware, and other duties as assigned. Delivering food and drink to the tables. December 2010 to June 2011
Brickhouse Tavern and Tap
Omaha, NE
Job title: Server/Hostess
Supervisor: Carrie or Brent
Taking the extra step by providing a different dining experience, “The Authentic Hospitality” kind. Where no two guests are alike. Getting their food, drink orders entered correctly and in a timely manner. Making them feel like they stepped back into their favorite spot in the house, the Man Cave. Having them leave wanting more.
July 2010 to December 2010
Firebarn Bar and Grill
Waterloo, NE
Job Title: Server
Supervisor: Chantel
Providing fantastic customer service. Mingling with the customers. Taking their food and drink orders and getting it all to them in a timely and efficient manner. Cleaning, setting up tables for special occasions such as Husker games, birthdays, company meetings, etc. Making sure all condiments are full and available at all tables and booths.
November 2009 to April 2010
Kennedy's Irish Pub and Grille
72nd and Q
Job Title: Server
Supervisor: Dave Collins
Taking guests food and drink orders. Providing excellent customer service. Stocking the stations with needed condiments, helping prepare food orders, cleaning and other duties as needed. Setting up tables for special events, birthdays, meetings, etc.
January 2009 to November 2009
Buffalo Wild Wings
Papillion, NE
Job Title: Server
Supervisor: Leah or Jodi
Taking guests food or drink orders. Maintaining GREAT customer service. Stocking stations with needed condiments, cleaning and other duties as assigned. July 2008 to December 2009
G&G Mfg Company
4432 McKinley St
Omaha, Ne 68133
Job title: Inside Sales/Data Entry
Supervisor: Denise
Processing purchase orders, keeping inventory of stock, entering credit memos for customers, filing, faxing, copying, emailing, taking order over the phone from customers, making sure invoice statements that went out were accurate, and handled other misc. duties as assigned. June 2008 to July 2008
Temporary Agency
11919 "P" St
Omaha, NE
Starting salary: $11.00/hr.
Various duties which included administrative, clerical, at times customer service, dealing with banks, credit card information, phone, filing, faxing, misc. January 2006 to June 2008
Mane Sensations II Salon and Spa
11810 So. 25th St
Bellevue, NE
Job Title: Receptionist
Supervisor/Owner: Barbara Lyles
Job description:
Answering multi-line phone, maintaining great customer service, booking appointments for hairstylists, payroll, calculating hours and commission, accounts receivable and payable, running errands, filing, faxing, copying, typing documents and creating flyers to promote more business, maintaining/ordering supplies, data entry (inventory of products), traveling to conventions, interviewing prospective employees, laundry, sweeping, making coffee, misc. duties. September 2004 to January 2006
James W. Crampton
Attorney at Law
300 So. 19th St, Ste 202
Omaha, NE
402-***-**** or 677-5025
Job Title: Receptionist/Legal Secretary
Supervisor: James W. Crampton
Attorney at Law
Job description: Answering multi-line phone, filing court documents, faxing responses and distributing them, transcription for the attorneys in the firm, running errands, ordering office supplies, typing legal documents, copying files, court run, researching deed's, faxing, filing, using postal machine, 10-key, scheduling appointments, travel arrangements, assisting in trials, misc. duties as given. December 1994 to August 2004
Pet Temps Sitting Services
12724 "A" St
Omaha, NE
Job title: Pet Sitter
Salary: Varied
Job description: Meeting with potential clients to take care of their furry friends while they were either on a vacation or a business trip. Having them over the contract with all that would be done while they were away. Making sure the animal such as a dog would be fed, water provided, walk and play with them. House sitting as needed. Talking to schedule appointments with the vet, at time housecleaning. Some grooming if requested. Bring in the mail, newspaper, if needed water plants. June 1986 to November 1994
U.S. Marine Corps
Parris Island, S.C.
Base Operator
Job Title: Secretary
Salary: Depends on the rank
Supervisor: Capt. Anders
Job description: Answering multi-phone, arranging ceremonies, travel arrangements, filing, transcription, typing letters and reports, faxing, copying, checking in new and and checking out transfers from another base to ours or releasing them from their duty assignments at our base, data entry, conducting tours of the base, informing new transfer's of their new duty assignments, assigning security clearance level badges for specific jobs.
Skills: Microsoft Word, Word Perfect, Lotus, Excel, some Quick Books, Windows XP, TeleAdvantage Phone System 6.0, FoxPro, Kronos, Microsoft Office, Access. Education: Graduated with 3.9 GPA from Magic City Campus, Minot, ND. Goal: To work for a company that strives to provide nothing but the best customer service/guest experience and excel in the communication between us and the customer/guest. References:
Barbara Lyles
Owner: Mane Sensations II Salon and Spa
Bellevue, NE
James W. Crampton
Attorney at Law
300 So. 19th St, Suite 200
Omaha, NE
Gina Gallis
Phlebotomist
Jennie Edmoundson Hospital
Council Bluffs, IA
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