Sales Support Fleet Management

MARVIN TURNER

Dumont, NJ 076**-***-*** **** **************@*****.***

https://www.linkedin.com/in/marvin-turner-59428241/

Professional Summary

Focused Office Services Specialist with over 35-years of experience at Xerox Corporation. Successful at promoting improvements in customer relations. Top-notch professional at communicating with customers and employees to solve problems. Expert experience in Managed Print Services (MPS), Supplies Management, Leadership, Fleet Management, Production Management, Staff Supervision and Training. Results oriented, take-charge high-energy professional. Polished in assessing systems and developing strategies to reduce process lags. Proficient in quality control, and budgeting, with working knowledge of Networking/IT system administration protocols.

Accomplishments

Prepared financial proposals (116k -128k figures) with all fleet management recommended solutions which led to the retention of six lucrative (five-year/eight figure contracts) over a period of 28 years

Frequently and consistently communicated with top client executives/decision-makers and department heads to update or downsize products and services according to budgeting forecasts

Retained six highly profitable contracts (billing over “1M” per month/ 128K per month) through independent leadership, collaboration, active listening, negotiating, and, understand of client’s values and goals

Soft Skills

Communication Skills

Customer Service

Time Management

Teamwork and Collaboration

Interpersonal Skills

Attention to Detail

Organizational Skills

Problem Solving

Initiative

Stress Management

Administrative Skills

Facilities Management

Proficient in Project Management

Communication Technology

Database Management

Budgeting and Expense Tracking

Procurement and Vendor Management

Technical Proficiency

Inventory Management

Training and Onboarding

Report Generation and Analysis

Expert knowledge in Office devices and troubleshooting: Coping, Printing, breaks-fix, printer issues, mailroom, etc.

Work History

Triage Lead, Easterseals at the Bergen One-Stop Career Center, 11/2022 -5/30/2023

Professionally greet One-Stop customers upon arrival and determine appropriate service

Refer customers with Employment Services appointments to the correct room or individual, notifying Counselors/Interviewing staff that their appointment has arrived

Assist customers with their Resume and navigating various Job Search websites in the Public Access computer lab

Direct customers in registering for Metrix Learning and basic navigation of the e-learning website

Work collaboratively with Employment Services Managers and Supervisory team to ensure customers needing an escalated service are attended to promptly

Kindly re-direct customers requiring Training, DVR, or Unemployment assistance to the correct location in the One-Stop, escorting them as needed

Amazon Business Owner, MarkedJustRight, eCommerce Fulfillment 11/2020 - 12/2022

Expert-level insight on and analysis of product profit & marketability; assessed viability of new business opportunities, including risks and return on investment potential

Oversaw business budget planning and administration, accounting functions for purchasing

Partnered and developed strong channels that included global suppliers and other industry agencies/associations and service providers

Actively networked through conferences and seminars; Maintained, grew, and leveraged relationships with clients and other business partners

Identified potential 3rd party service providers (payment, logistics, marketing, inspection, etc.) to increase operational efficiency and support business growth goals

Tenafly BOE, Account Coordinator - Office Services, Tenafly, NJ 04/2006 - 07/2020

As an Office Services Coordinator, I played a crucial role in maintaining a productive and efficient office environment and ensuring that all office services run smoothly, which, in turn, supports the overall success of the organization.

Expert in client relations, clear verbal communication. professional written communication (emails, reports, etc.) active listening, articulating ideas and information effectively

Patience and empathy, problem-solving skills, positive attitude, ability to handle difficult situations with diplomacy

Prioritizing tasks, meeting deadlines, efficient use of time, multitasking when necessary

Working effectively with colleagues, being a reliable team member, willingness to help others, contributing to a positive work environment

Accuracy in completing tasks, thoroughness in reviewing documents, minimizing errors in work

Keeping workspaces tidy and organized, managing files and documents efficiently, creating and maintaining systems for tasks

Analytical thinking, identifying and resolving issues, seeking creative solutions to challenges

Maintaining a professional appearance and demeanor, respect for confidentiality and sensitive information

Building and maintaining relationships with colleagues and clients, conflict resolution skills, networking within the organization

Taking responsibility for tasks, proactively seeking ways to improve processes, willingness to go above and beyond assigned duties

Maintaining composure under pressure, knowing when to seek support, balancing workload effectively

Proficient in office management procedures, knowledge of record-keeping and documentation, ability to manage schedules, appointments, and calendars

Understanding of office space planning, knowledge of equipment and supply procurement, facility maintenance and coordination with vendors

Basic project management skills, ability to organize and prioritize tasks, tracking project timelines and milestones

Proficiency in using office software (Microsoft Office) excellent email communication, messaging apps, including some Salesforce and video conferencing) experience

Handling databases for contacts, inventory, or other relevant information, data entry and data maintenance skills

Some knowledge of Managing budgets for office services, tracking expenses and ensuring cost-effectiveness

Experience in sourcing and negotiating with suppliers, FedEx, UPS, etc. Managing relationships with vendors and service providers

Basic IT troubleshooting skills, familiarity with office equipment and technology

Tracking and managing office supplies, implementing efficient inventory control systems and replenishing ink cartridges

Organizing and maintaining digital and physical documents, implementing efficient filing and retrieval systems

Education

Southern New Hampshire University - Manchester, NH

Bachelor of Science Business Administration/HR Management

Avtech Institute of Technology

CompTIA A+ Course Training

CompTIA Networking+ Course Training

CompTIA Security+ Course Training

Awards

Several Peak Performer Awards, Customer Champion/Hero Awards, Outstanding Performance in Customer Satisfaction, Several Perfect Attendance Awards

Volunteer Experience

Eight years of (Junior Football) coaching/mentoring experience in the community. Age groups consisted of 8u - 13u. I am currently still coaching.

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