Project Management Continuous Improvement

Dedicated, result driven and well accomplished professional with over 18

years of experience in clinical diagnostics, laboratory operations, and product support within leading healthcare organizations. Demonstrated expertise in orchestrating meticulous planning, implementation, and sustained support of cutting-edge Roche diagnostic solutions, ensuring seamless client experiences. Renowned for spearheading major initiatives, from CLIA laboratory development to full automation of key medical departments. Recognized as a trusted advisor and subject matter expert, adept in facilitating project management, business process reviews, and optimizing technological and scientific applications. Committed to continuous improvement, quality, and precision, backed by a reputation for achieving notable enhancements in operational efficiency, team proficiency, and cross-departmental collaboration.

Clinical Diagnostics

Laboratory Operations & Automation

Product Support & Implementation

Customer Liaison & Support

Training Program Development

Strategic Planning & Coordination

Procedural Adherence & SOP Authoring

Cross-departmental Collaboration

Project Management

Instrument Validation & Reliability

Issue Resolution & Problem-Solving

Team Leadership & Supervision

Quality Control & Continuous Improvement

Operational Efficiency Optimization

Technological & Scientific Application Mastery

PROFESSIONAL EXPERIENCE

FIELD APPLICATION SPECIALIST

Roche Diagnostics 2014 - 2023

• Served as the pivotal customer liaison across all phases of implementation and sustained support, inclusive of Roche solution correlation and ongoing clinical application.

• Orchestrated the meticulous planning and coordination for customer onboarding, training, and issue resolution throughout the product lifecycle, ensuring a seamless client experience.

• Delivered paramount on-site customer support through autonomous, self-supervised engagement, spearheading complex Roche solution implementations and crafting tailored training programs based on a nuanced understanding of customer's organizational structure and workflow.

• Emerged as a trusted advisor in customer-centric issue resolution, driving operational efficiencies and optimizations through insightful analysis and proactive problem-solving.

• Executed duties remotely with a high degree of independence and specialization, particularly in areas concerning technologically advanced instruments and scientific applications.

• Leveraged independent judgement and discernment to analyze and remedy customer needs and challenges both during and post-implementation, adapting processes and tools to meet complex position requirements and referring only the most intricate issues to higher levels.

• Facilitated project management and business process reviews, ensuring alignment with organizational objectives and streamlined operational efficacy.

• Established a reputation as a subject matter expert among customers, actively participating in marketing and product development initiatives.

• Maintained and sought to enhance the quality system, achieving quality objectives through daily dedicated efforts and a commitment to continuous improvement, operating in the field with noteworthy independence and autonomy. LABORATORY OPERATION SPECIALIST/RESEARCH AND DEVELOPMENT Vermillion, INC, Austin, Texas 2013 – 2014

Engagement: 4-month contract.

• Spearheaded the CLIA laboratory development, ensuring a seamless establishment and execution.

• Authored and overseen SOPs and comprehensive training manuals, streamlining processes for efficiency.

• Conducted a thorough assessment of various laboratory configurations and meticulously reviewed potential instrument and supply vendors to determine the best match

• Evaluated fulfillment centers to enhance laboratory kit implementation approaches.

• Achieved complete CLIA laboratory validation, encompassing instrument IQ/OQ/PQ.

• Developed a software development initiative within the R&D team, aligning technological capabilities with research goals.

• Fostered and sustained a strategic collaboration with Johns Hopkins R&D, laying the groundwork for future test development and platform enhancements.

VERONICA M. EBELL

303 West 5th St. Austin, TX 78701 512-***-**** ********.*****.*****@*****.*** SENIOR VALIDATION EXPERT

Clinique La Capitale, Rabat, Morocco 2011 – 2013

• Collaborated with diverse device manufacturers, expanding the testing catalog to embrace a broader spectrum of diagnostics.

• Executed impeccable validation for diagnostic instrumentation and immunoassays, ensuring precision and reliability.

• Systematically organized validation data, fortifying compliance with industry and organizational standards.

• Crafted and managed robust training manuals, providing a clear directive for procedural adherence.

• Successfully onboarded, trained, and supervised a dynamic team of 23, driving operational excellence and team cohesion. SENIOR FIELD TECHNICAL SPECIALIST

Alere Medical, Princeton, New Jersey 2006 – 2011

• Demonstrated expertise in laboratory automation and advanced immunoassays.

• Led and executed intricate laboratory tests using state-of-the-art diagnostic devices.

• Collaborated on the conceptualization and drafting of comprehensive training documentation, fortifying operational standards.

• Successfully orchestrated and delivered training programs for a diverse team of medical technicians and technologists, enhancing their proficiency.

• Exemplified adeptness in diagnosing and rectifying instrumentation issues, minimizing downtime and ensuring operational continuity.

• Collated and prepared data insights for presentations and CAP requirements, driving consistency and accuracy. TECHNICAL CONSULTANT

Tricore Reference Laboratories, Albuquerque, New Mexico 2005 – 2006

• Accomplished intricate laboratory tests, upholding rigorous quality and accuracy standards.

• Spearheaded the full automation of the Serology, Microbiology, Virology, and Immunology departments, marking a significant step in process evolution.

• Mentored, trained, and supervised a cohesive team of 12, ensuring elevated skill sets and collaboration.

• Oversaw and managed new procedural data, guaranteeing precise record-keeping.

• Integrated multiple departments by leveraging a diverse array of software tools, such as CERNER, MYSIS, DSX, DS2, and AtheNA, thereby bolstering cross-departmental collaboration.

• Achieved a commendable 50% increase in operational efficiency through streamlined processes and innovation. EDUCATION AND CERTIFICATIONS

Roche Diagnostic University 2014-2023

Franklin Covey: 7 Habits of Highly Effective People, Inverness Medical University 2009 Integrity Selling and Project Management, Inverness Medical University 2008 Six Sigma Green Belt, Villanova University 2006

Bachelor of Science in Biology, University of New Mexico 2004

Contact this candidate