Customer Service Security Officer

SIANA WATTS

Kingston 10-876-***-**** ******@*******.***

PROFESSIONAL SUMMARY

Dynamic, responsible and analytical professional offering extensive leadership and supervisory experience. Proven record of providing data-driven recommendations, driving change, complying with safety protocols and maintaining high levels of productivity. Ability to collaborate with multiple stakeholders in ambiguous environments, lead teams and meet tight deadlines. Core strengths in report writing, problem-solving and investigations.

CORE COMPETENCIES

Investigations Report Writing Supervisory Management Excellent Oral and Written Communication Problem Solving Kingston Metropolitan Road Network Bus Operations Driving Attention to Detail Critical Thinking Interpersonal Leadership

EMPLOYMENT HISTORY

Professional Bus Driver Jamaica Urban Transit Company 2016 – Present

●Improve client relationships through clear interpersonal communication and creative problem-solving, providing bus transportation services to over 200+ individuals per day

●Safely transport bus inspector to routes using keen time management, ensuring the completion of ticket checks

●Demonstrate world-class customer service through active listening and transparent communication, reducing customer dissatisfaction

●Develop a strong understanding of company policies and standards by becoming familiar with safety protocols, minimizing accidents and incidents

Security Officer Elite Guards Security Company 2013 – 2014

●Proactively monitored people entering and leaving the building, identifying threats to the safety of people within and around the structure

●Generated daily reports about security incidents using Microsoft Word, submitting reports to correct authorities

●Deterred theft and incidents with the development of unpredictable schedules for walkthroughs, subsequently increasing security presence

ADDITIONAL EXPERIENCE

Valuator MVA Motors Consultant Limited

●Streamlined assessments by applying an eagle eye-for-detail, checking vehicles to ensure road-worthy conditions

●Reported valuation trends to management via reports and presentations, discerning trends affecting various segments of the industry

Sales Representative Quality Wholesale

●Developed and maintained positive relationships with over 100 customers through rapport building, increasing repeat business

●Surpassed monthly sales quotas by applying customer needs analysis, converting prospective customers to strengthen revenue

Scrutineer Electoral Office of Jamaica

●Piloted operations by conducting census, completing tasks within agreed timeframes

●Leveraged attention to detail and keen observation to observe processes, ensuring the smooth flow of operations

EDUCATION & CERTIFICATIONS

Supervisory Management Certificate, University of the Commonwealth Caribbean, 2020

NVQ-J Level I Certificate - Industrial Security Operations, Industrial Security Professional Training Center

NVQ-J Level I Certificate - Engine System Repair, Jamaica German Automotive School

Level II Certificate - Computer Repair and Network Programming, Honours Technology Institute

Certified Bailiff Officer, JSW Bailiff Services

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Fareon System

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