Shicora Parnell

ad09wn@r.postjobfree.com

610-***-****

Customer Service Representative

AT&T -

Cerritos, CA

September 2022 to Present

Take customer calls and complete service orders. Understand

customer needs and recommend appropriate products and rate

plans. Develop innovative ways to sell AT&T products and services

to customers. Handle customer requests for payments, activations,

upgrades and other services.

Customer Service Representative

Alorica

November 2017 to March 2020

Connect with customers via phone and assist with cell phone

trouble shooting. Answers inquires by clarifying desired information.

Maintain call center data base by entering information

Customer Service Representative

Sitel Group

July 2015 to November 2016

Provide accurate and appropriate information in response to

customer inquires. Addressed the inquiries in a timely and accurate

fashion. Assisted with the development of the call enters operations

Telemarketer

Next Level Solutions

January 2010 to May 2015

Contacted account sales daily by phone and email to gain

agreement of sales. Communicate and collaborate effectively with

mentors, campaign managers and team members.

Directory Assistance Operator

Pacific Bell

October 2000 to May 2009

Quickly respond to customers by phone in an inbound call center.

Speak to customers in a professional and friendly manner.

Education

High school diploma

Fresno Unified 1998

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