NIYA HIGHTOWER

**** ***** **** ****

Pickerington, OH 43147

ad09wf@r.postjobfree.com

Cell: 614-***-****

CUSTOMER SERVICE REPRESENTATIVE

Providing Exceptional Service Building Loyal Relationships

Dynamic customer service professional with over 12 years of experience. Productive relationship builder who excels at listening to customer needs, diffusing difficult situations, articulating product benefits, and creating solutions that provide value to the customer. Highly professional—dependable, reliable, and able to perform duties with minimal supervision.

SUMMARY OF SKILLS

Record-keeping Customer-focused Handling Confidential Information Data Management Answering Phones Billing/Invoicing Problem-Solving Research Cash Handling Analytical

PROFESSIONAL WORK EXPERIENCE

Equifax Workforce Solutions, Hilliard, OH

Unemployment Determination Specialist 5/2021- 1/2023

Conversed with people of different cultures daily, providing respect and patience with each interaction.

Cultivated fact-checking and research talents from daily reviews of program requirements.

Processed and prioritized up to 200 claims a day.

Analyzed individual case information by reviewing data through the PC, calls, or images.

Interpreted details to apply state laws and regulations in response to documents.

Addressed claimants’ concerns, claims, and questions.

Dawson Staffing, Dublin, OH

Customer Service Specialist (Contract) 3/2020 - 2021

Received incoming calls from Highlights customers regarding magazine orders.

Tracked incoming magazine and merchandise orders.

Responded to emails, updated demographics, and educated and upsold customers on additional products.

First City Bank, Upper Arlington, OH

Teller/Customer Service (part-time) 3/2020 – 5/2020

Performed banking transactions for First City customers, such as cash deposits, withdrawals, cash checks, and wire transfers.

Assisted members with billing questions and other inquiries.

Opened and closed customer accounts. Faxed and copied documents as requested.

Assisted in lobby management initiatives; engaged customers in conversation regarding services offered, location of personnel, and other related customer service activities.

Ensured that the cash drawer was balanced and that all supporting documentation was in line with cash receipts and client transactions.

Staples, Columbus, OH 9/2019 – 5/2020

Sales Associate (part-time)

Answered phones and directed customer inquiries to the appropriate party.

Handled cash transactions.

Received and processed all payments.

Arlington City Schools – Hastings Middle School, Columbus, OH 09/2018 – 11/2019

Cafeteria Lunch Aide (part-time)

Assisted with lunch and dismissal duty.

Assured students adhered to school safety and behavioral policies and procedures.

TRC Staffing – Ohio Job and Family Service, Columbus, OH 6/2016 – 11/ 2017

Public Inquires Assistant

Answered incoming calls from customers.

Assisted customers regarding food stamps, Medicaid, and cash assistance.

Provided solutions for benefit amount.

EDUCATION

Everest Institute, Gahanna, OH

Medical Assisting 2006-2007

Medical Assisting Diploma

COMPUTER SKILLS

Intermediate Skills in Ms-Office (Word, Excel), Google Docs, WorkDay, Zoom

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