Customer Service Representative
Resume:
Macclenny, FL. *****
ad09uv@r.postjobfree.com
CATHERINE F. BRANHAM
OBJECTIVE Ambitious, motivated, energetic and dedicated with 10+ years of customer service experience seeking new, in office, employment opportunity. Punctual, dependable and passionate about helping others. Patient under pressure. Works efficiently in groups and independently. Adaptable and flexible. Takes immense pride in perfect work attendance.
SKILLS & ABILITIES
● Effective Problem-Solving Skills
● Interpersonal Skills
● Analytical Skills
● Superb Organization Skills
● Excellent Time Management Skills
● Excellent Communication Skills
● Efficient in Microsoft Word, PowerPoint, Excel
EXPERIENCE BELL’S CLEANING LLC - MACCLENNY, FL. - REMOTE POSITION Customer Service Representative - Office Manager
August 2015 - Current
● Scheduling, rescheduling, and canceling client
appointments
● Client appointment reminder calls
● Data entry and payroll processing
● Develop growth strategies for existing and new
accounts focusing on both financial gain and
client satisfaction
● Perform 90 day, quarterly and annually employee
reviews
● Prepare and negotiate new client contracts
● Quoting services for new and existing customers
● Manage incoming calls and taking messages
● Generate schedules for cleaning crews
● Manage inventory and order supplies
● Customer inquiries
● Advertising services
● Generating leads that develop into new customers
● Identifying and assessing customer needs to
achieve satisfaction
● Maintain a confident and friendly demeanor at all times
● Invoicing clients before/ after services are
performed
● Special projects as needed
BAKER COUNTY SCHOOL DISTRICT - MACCLENNY FL.
Auxiliary Services - Custodian
August 2009 - May 2015
● Cleaning classrooms
● Sanitizing bathrooms
● Trash removal and disposal
● Organizing supply closets and cabinets
● Unlocking/ opening doors and gates before school employees arrive
● Locking/ closing doors and gates after all
employees leave
● Maintaining OSHA standards
● Comply with safety regulations
● Dust furniture, walls and electrical equipment
● Keep grounds looking clean and presentable
CAPSTONE GOLF CECIL FIELD - JACKSONVILLE, FL.
Snack Bar Cashier
January 2006 - August 2009
Page 2
● Take customer orders, in person and by phone
● Process payments
● Clean bar, cafe seating area and lobby
● Hand out customer orders
● Answer customer questions and provide
information on products
● Customer complaint resolution
DOTS DELI & CATERING - JACKSONVILLE, FL.
Front Desk Receptionist
September 2002 - January 2006
● Take lunch and catering orders
● Stock deli and catering trucks
● Take outgoing and incoming inventory on deli
trucks
● Wrap, seal and date products going out on trucks
● Clean and prepare kitchen for morning staff
● Close and secure shop after evening shift
Education:
Frank H. Peterson Academy Of Technology - High School References Available Upon Request.
Page 3
Contact this candidate