Customer Service Rep

Velina N. Bergen

**** * ***** ********* ****: 520-***-****

Tucson, Arizona 85716

Email: ************@*******.***

SUMMARY

20+ years of experience in working with complex databases with the responsibility to ensure its integrity and manage permissions.

5+ years of experience in coding and debugging programs to meet end user needs.

5+ years of experience in organizing and maintaining clinical databases.

KEY SKILLS

Software

Word, Excel, PowerPoint

Access, Outlook

Explorer, Safari, Firefox, Chrome

Programming

SQL

Visual Basic

Crystal 10

Extensive medical and medication vocabulary

ICD-9 coding experience

EDUCATION

Pima Community College Programmer Analyst May 2007

Associate of Applied Science

Pima Community College Systems Administration/Networking May 2007

Associate of Applied Science

EMPLOYMENT HISTORY SUMMARY

02/22 – 01/23 Customer Service Rep. Reed Group Tucson, AZ

04/20 – 01/22 Customer Service Rep. Broad-path Healthcare Tucson, AZ

12/15 – 10/19 Customer Service Rep. Concentrix Corporation Tucson, AZ

07/15 – 11/15 Customer Service Rep. Randstad US, L.P. (Learning A-Z) Tucson, AZ

05/14 – 07/15 Customer Service Rep. Afni, Inc. (Verizon Wireless) Tucson, AZ

10/13 - 05/14 Pharmacy Technician Convergys (Walgreens Pharmacy) Tucson, AZ

08/13 - 09/13 Med. Clinical App. Specialist The Temp Connection (Carondelet Health) Tucson, AZ

EMPLOYMENT HISTORY DETAIL

02/22-01/23 Customer Service Representative

ReedGroup

Remote Outsource support for ReedGroup. Inbound client support and intake for Leave of absence for FMLA/ADA Benefits.

04/20 – 01/22 Customer Service Representative

Broad-path Healthcare Solutions

Remote Outsource support for Molina Healthcare (Medicare/Medicaid/Marketplace). Inbound provider support for patient Eligibility and Benefits.

Remote Outsource support for CVS Pharmacy. Inbound customer service support for CVS Caremark mail order pharmacy. Assisted in prescription refills and renewals, troubleshooting website registration, claim and cost estimates, explained prescription coverage and benefits.

12/15 – 10/19 Customer Service Representative

Concentrix Corporation

Remote Outsource support for Apple. Tier 1 iPhone and Macbook support for Apple products and services. Tier 2 support for iPhone products and services.

Remote Outsource support for Intuit. Inbound customer service support for Turbo tax software questions.

07/15 – 11/15 Customer Service Representative Tucson, AZ

Randstad US, L.P.

Learning A-Z Tier 2 technical support, computer, tablet and smartphone troubleshooting for supplemental teaching software issues.

05/14-07/15 Customer Service Representative Tucson, AZ

Afni, Inc.

Outsource Verizon wireless customer resolution of billing, service, calling plans and equipment issues. Level 1 Technical support for smartphones, basic phones and home phone service.

10/13-05/14 Pharmacy Technician Tucson, AZ

Convergys

Outsource pharmacy technician for Walgreens Pharmacy Care Center. Assisted customers with medication refills and the transfer of prescriptions from competitor pharmacies. Assisted healthcare providers with refill authorizations and new prescriptions.

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