Customer Support Call Center
Resume:
Priscilla Dubret
Experienced in just about everything!
New Orleans, LA 70115
***********@*****.***
I am experienced in a wide range of areas. I have worked associate positions and managerial positions. Authorized to work in the US for any employer
Work Experience
Paraprofessional
Tangipahoa Parish School System - Amite City, LA
June 2017 to Present
Child specific aide for two special needs children. 1. Help with everyday activities including reading and writing. 2. Help with hygienic needs.
3. Help with feeding.
Pet Sitter
Rover.com - Hammond, LA
Present
Pet care including feeding, walking, and training. Substitute Teacher
Tangipahoa Parish School System - Hammond, LA
December 2018 to February 2019
Brand Ambassador II
Chuck Latham Associates
March 2018 to September 2018
Promoting various products through product education. Handing out coupons and promoting sales. Using a smartphone or tablet to upload pictures of the demonstration or display. Tracking sales and coupon data using an integrated online software system. Keeping track of inventory. Merchandising and stocking of products as needed.
Pet Nutrition Specialist
Crossmark
July 2017 to January 2018
Intercept and build rapport with customers and their four legged friends in the store. Provide educational data to build trust and confidence in the Hills/Science Diet brand, which in turn boosts the sales of that particular product. Merchandising and stocking of products as needed. Technical Support
Sykes US@Home/Canada
September 2016 to February 2017
Provide phone support for Microsoft Xbox users. Troubleshoot challenges with Xbox consoles and gaming software. Take payments over the phone and help customer's purchase software online including gaming subscriptions. Mentor other agents through chat support software. Perform receptionist duties such as taking messages and scheduling call backs for other agents and management.
Operations Manager
Gore LLC
2014 to 2016
I managed the call center, hired all employees and provided training. I performed all administrative duties including scheduling and payroll. Customer Support Manager
DNC Holdings Incorporated
2009 to 2014
Managed a team of twenty customer support representatives in a call center environment. Evaluated customer complaints, identified trends, made recommendations, and influenced decisions based on observations. Recorded and transcribed meeting minutes in meetings for distribution to attendees and executives. Responded to internal and external inquiries requiring a broad knowledge of the most current business policies and procedures. Coordinated activities internally over a variety of departments to improve overall efficiency. Compiled, audited, and maintained multiple reports for dissemination over retail and wholesales channels. Performed front office administration, maintained customer and vendor files, created reports, and provided administrative management and support for executive and management teams. Reviewed customer support representatives for yearly raises. Designed and implemented incentive plans. Created expense reports, company handbooks, and employee schedules. Recruited and interviewed future employees. Customer Support Representative
DNC Holdings Incorporated
2006 to 2009
I provided phone support, email support, and live chat support to a multitude of customers. The company that I worked for was a domain registrar that offered web hosting, email hosting, and account management. I also analyzed new accounts for fraud, investigated existing accounts first signs of terms of service violations, copyright infringement, trademark infringement, and malware and virus activity. Education
Associate in Computer Networking Technology
Delgado Community College - New Orleans, LA
March 2006 to May 2009
Skills
• Scheduling (10+ years)
• Team Building (6 years)
• Training (10+ years)
• retail sales (4 years)
• Inventory Management (4 years)
• Operations (8 years)
• Microsoft Word (10+ years)
• inventory (10+ years)
• Word (10+ years)
• Childcare (10+ years)
• Pet Sitting (10+ years)
• Software Troubleshooting (6 years)
• Live Chat (8 years)
• Help Desk (6 years)
• Technical Support (8 years)
• Management (6 years)
• Office Administration (6 years)
• Troubleshooting
• Computer Networking
• IT Support
• Desktop Support
• Account Analysis
• TCP/IP
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