ASHLEA DENTON

ad09qs@r.postjobfree.com 210-***-**** San Antonio, TX 78264

Summary

Results-oriented Executive Director with demonstrated track record of success in non-profit operations over 10+ years of career of leadership.

Skills

Talent management and staffing

Program monitoring

Communications strategy

Compliance and regulations

Team leadership, training and development

Quality control

Program management

Business Administration

Experience

Pet Host Petsuites - westover hills San Antonio, TX 05/2021 – 7/2021

Enhance guest flow by handling check-in and check-out procedures smoothly.

Minimize errors by accurately completing forms and guest paperwork.

Create new client files and reservations

Answer client phone calls, texts, and emails.

Escort guests to and from their suites

Clean and sanitize lobby and restrooms

Help pet pros with daily duties

Executive Director Paws Ranch Rescue & Animal Sanctuary - San Antonio, TX 05/2010 - Current

Orchestrated successful team and customer base to drive engagement, satisfaction and loyalty.

Shared mission of organization with public through successful community outreach and marketing strategies.

Improved organizational processes and regulatory compliance by implementing new personnel structure with clear-cut roles and responsibilities.

Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.

Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

Devised strategic improvements to resolve issues and spearhead necessary operational updates.

Generated new client relationships and increased revenue by driving effective business development strategies.

Balanced organizational and employee needs when developing fair and equitable human resources policies.

Built referral pipeline by remaining active with community, establishing referral networks and resources.

Planned and implemented strategies to increase funding through various approaches.

Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.

Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.

Lab Technician Food Safety Net Services - San Antonio, TX 04/2008 - 12/2009

Demonstrated self-reliance by meeting and exceeding workflow needs.

Collected, labeled and stored lab samples according to laboratory specifications.

Employed sterile methods to assure quality of collected samples and stored specimens in proper manner.

Recorded, reported and posted specimen results in company software.

Maintained, calibrated and troubleshot pH probes, EC meters, balances, automatic pipettes and diluters.

Recorded control values from technical instruments to maintain reliability and validity of test results.

Cleaned and sterilized lab area, tools and equipment.

Cultivated, isolated and identified microorganisms in biological samples to assist in diagnostic efforts.

Customer Service Representative Inovalon Inc. – Lansing, MI 5/2003 – 7/2004

Demonstrated self-reliance by meeting and exceeding workflow needs.

Answered incoming customer calls back-to-back

Responded promptly to customer inquiries

Ensured customer satisfaction and provided professional customer support

Acknowledged and resolved customer complaints

Education and Training

The University Of Texas At San Antonio San Antonio, TX 04/2008

Bachelor’s of Science Biology

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