Reginald Murry

Operations Management and Customer Retention Executive

214-***-****

ad09ql@r.postjobfree.com

Forney, TX

Objective

Seeking to take a career step with a respected organization to deliver world class service while delivering excelling results to help optimize performance, build team efficiency, drive, and deliver customer satisfaction, build customer retention while continuing to utilize my results driven expertise. My strong leadership skills coupled with a constant team focus on client relations, accountability, profitability, implementation of strategic policies and procedures has been the platform of my career success.

About

Experienced Executive in customer retention strategy and execution of retention initiatives to increase customers’ lifetime value while improving customer service. A leader in retention teams, defining successful roadmaps, initiatives, and priorities. Highly motivated and driven to improve company’s attrition, lead highly effective teams while focusing on setting and achieving high expectations. Demonstrated servant leadership complemented with a strong commitment to customer satisfaction and a strong drive to attain goals. Committed to company success by being laser focused on people development, training, exceeding financial targets, innovation, and leadership. Drives core values in team to execute to highly satisfying standards by following policies and procedures.

Expertise

Customer Retention

Project & Account Management Training

Revenue Optimization

Account Resolution

Strong Communication

Problem Solving and Strategic Planning

Team Building

Quality Assurance

Experience

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication, and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Jan 2014 - Present

Relocation Senior Manager

Monitronics/Brink’s Home Security

May 2009 – Dec 2014

Account Resolution & Relocation Specialist/Relocation

Monitronics Alarm Security

July 2003 – Nov 2014

Supervisor/Team Lead

Protection One

Communication

Active Listener, motivated to work as part of a team or as an individual contributor. Interviewing, confidence, and negotiation skills. Able to lead others in high demand situations. A genuine desire to achieve, excel and evolve.

References

Available upon request.