Customer Service Representative

JESSICA SURGEON

803-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Accomplished and creative executive professional, possessing multifaceted experience and a proven ability to revitalize organizations; Well-versed in coordinating schedules and managing correspondence and organizing supplies to meet expected demands

SKILLS

● Proficient in Microsoft Products

● Administrative Support

● Exceptional Customer Service

● Detail Oriented

EXPERIENCE

Customer Service Representative

Direct Interactions Call Center (Ohio Unemployment) June 2021-PRESENT

● Investigate, evaluate, and manage calls to complete coverage analysis confirming or denying coverage using special software.

● Keep records of customer interactions, transactions, comments, and complaints. Customer Service Representative

CDLE Unemployment Colorado

2019-2021

● Served customers by providing product and service information and resolving product and service problems.

● Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Front Desk Receptionist

Red Lion Hotel

2018-2019

● Greeted all guests and assisted them with check-in and check-out.

● Responded to all guest questions and requests.

Supervisor

High Point Univ (The Point)

2018-2019

● Assisted the manager with the day to day operations of the restaurant. Customer Service Representative

Alorica Greensboro

2015-2018

● Managed large amounts of incoming calls.

● Identified and assessed customers’ needs to achieve satisfaction. EDUCATION

Britain Academy - High School Diploma

ACCOMPLISHMENTS

Member of Theta Mu Zeta sorority Incorporated

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