AG Alex Goncalves

Medford, MA ***** 781-***-****

ad09ph@r.postjobfree.com

PROFESSIONAL

SUMMARY

Driven, with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, and prioritizing issues.

Dedicated to efficiency and reliability in personal work and collaborative projects. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player.

Ability to handle multiple projects simultaneously. SKILLS Reliable, dependable, responsible

Punctual

Vigilant

Coordination

Effective Communication

Personnel Monitoring

Microsoft Access

Microsoft Word

Microsoft Excel

Microsoft Windows

WORK HISTORY DATA ENTRY ASSISTANT 02/2018 to CURRENT Back Bay Cleaning Corporation Boston, MA

Organized, sorted, and checked input data against original documents. Scanned documents and saved in database to keep records of essential organizational information.

Verified accuracy of data entered into system to produce error-free reports. Created and maintained data entry logs to track data entry activities. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports. DISPATCHER 03/2023 to 10/2023

Securitas Security Services USA Cambridge, MA

Managed conflict resolutions with customers, and other personnel. Maintained professional relationship with shippers, receivers and drivers. Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations. Generated reports to track deliveries and maintain proper records and documentation.

Answered phone calls and responded to customer emails. Assisted in resolving customer complaints and grievances. Facilitated communications between customers and field personnel to answer questions or resolve concerns.

PUBLIC SAFETY OFFICER 07/2022 to 03/2023

Securitas Security Services USA Cambridge, MA

Notified emergency personnel of incidents requiring medical assistance and aid.

Recorded facts to prepare reports documenting incidents and activities. Answered emergency calls for help from citizens, students, faculty/staff, and business owners.

Patrolled assigned areas to check all property and public roads for signs of disturbance.

Responded to emergency calls to provide assistance to citizens in need. Handled citation and traffic violation paperwork.

EDUCATION Computer Support Specialist

Bunker Hill Community College, Charlestown, MA

High School Diploma

Medford High School, Medford, MA

LANGUAGES Spanish

Native or Bilingual

Portuguese

Native or Bilingual

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