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Customer Service Quality Control

Location:
Minneapolis, MN
Salary:
30
Posted:
November 18, 2023

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Resume:

ZAHRA Abdalla

ad09ow@r.postjobfree.com

**** **** *** **, ****** LakePark,MN 55432

612-***-****

Professional Summary

I am an enthusiastic and self-motivated professional with more than 9 years combined experience in managing multiple projects simultaneously, as well as contributing in an academic setting as results Analysis, customer service problem solving skills. Team worker skills, energetic, solving instrument troubleshooting, MS Office Suite,work under pressure written communication, verbal communication, attentive to detail, and decision making.

Education

● Bachelor’s Degree in Medical Laboratories (2002- 2006) Sudan University of Technology and Science, Khartoum Sudan

● ASCP-IH Board Examination (2023)

Technical Skills:

Phlebotomy, Clinical Hematology, Immunohematology, Microbiology, Clinical Chemistry, Clinical Microscopy, Parasitology, Coagulation Serology, Blood Bank, Flow Cytometry, Urine analysis, Hormones, Tumor markers, Lab safety, Body Fluids Analysis

Experience : Medical Laboratory scientist

Al Ribat University hospital Jan 2007 – December 2008

● Collection and identification of blood samples and other types of samples submitted to the laboratory.

● Microscopically examination of urine samples, stool samples for parasites and blood smears for malaria parasites.

● Performing blood grouping, compatibility testing for blood transfusion

● Observe the waste disposal and supervision of safety in the lab. Ibn Seena Hospital Jan 2008 – Jan 2010

● Performed complete blood count with morphological and identifying the Abnormal cells.

● Interpreted, special stains coagulation test and hemoglobin and protein electrophoresis. Hemoglobin solubility test to Sickle cell anemia. Analysis Coagulation test using STA Compact MAX instrument.

● Analyze and perform blood and body fluid using an Instrument.

● In Blood Bank, analyzed blood groups ABO and Rhesus, Antibody Screening, Direct combs, and also Panel.

● Appropriate application of SOP.

● Quality control: Perform and review quality control, and responsible for ensuring QC are acceptable before performing patient testing.

● Perform complex testing procedures in areas including, Blood Bank, Chemistry, Urinalysis, Microbiology and Hematology.

● Performed microscopic, automated, and manual bench tests.

● Communicated with physicians/nurses to investigate results.

● Understand technical knowledge appropriate to the laboratory section, master knowledge so that employees can work alone and perform all aspects of testing-processing samples, run samples on instruments, analyze results from instruments and enter data into computers. Bashaier Hospital- Jan 2011 - Jan 2012

● Performing Covid-19 tests using RT-PCR machines.

● Performing all the maintenance work for the analyzers.

● Swabbing, Unpacking, registration, scanning, pipetting, pooling for molecular samples.

● Manage proper storage, handling and disposal of used sera and body fluids, sharps, and expired reagents as per as government standards.

● Culturing, isolation and identification of bacteria from different types of biological samples (Blood, urine).

● Medical diagnosis in clinical chemistry & hematology via semi and full Automation.

.

Volunteers Works

● Laboratory work, Atbara, Sudan

References

Available upon request.



Contact this candidate