PROFESSIONAL SUMMARY:

** ***** ** ******* ** Experience in providing solutions, Improving Productivity, Quality and Engineering practices for various Business Domains with diverse technologies. Expertise in Transforming Waterfall based Programs to Agile and Kanban, implementing Scrum processes, lean principles, XP Engineering best Practices building high performing collaborative teams.

Extensive experience in Agile Process & Project Manager roles viz. Release Train Engineer (RTE), Agile Scrum Master, Project Manager, Service Delivery Manager, ITIL Change and Release Management Lead and Development Technical Lead.

Expertise in managing large, enterprise scale development, maintenance, support, and migration projects.

Expertise in managing multiple globally distributed development and transformation teams delivering large-scale software, Cloud and Web based development projects on time and on budget by effectively collaborating, facilitating, and leading cross-functional teams.

Experience in collaborating with Senior Management including AVP’s, Senior Directors, and Business Stakeholders; comfortable communicating project status and issue/ risk mitigation, ensuring successful delivery of the project(s).

Expertise in Change Management, Release Management, Defect Management, Issue/ Risk Management, Resource Management, and Delivery Management while engaging key portfolios including Fortune100 organizations from different global locations.

Experience in working with various large scale Fortune1000 clients such as Wells Fargo, Ticketmaster, Charles Schwab, Global Experience Specialists, Lexis Nexis, Sedgwick Insurance, Spirit Airlines, CraneCo Energy, Shopify, Safeware Insurance, Webmax & many others and executed projects of various types successfully in the areas of Application Development, Maintenance, Support, and Process.

Expertise in diverse business domains: Banking & Finance, FinTech, Insurance, Mortgage, Legal, Hospitality, Healthcare and Retail (e-commerce).

Excellent understanding of ITIL Service Management, performed the role of Process Owner of Change, Release, and Configuration management activities.

Excellent People Management, Team Mentoring, and Communication Skills.

Self-motivated, highly organized, quick learner, hardworking and dedicated to the betterment of the Agile project teams as well as the efficiency of the business.

Flexible with the ability to adapt to fast changing technical, domain changes and challenges. Enable teams to be flexible and adaptable to changing business and technical demands through Agile Scrum implementation.

TECHNICAL SKILLS:

PM Skills: Product/Program/Project Management, Risk Management, Budgeting and Forecasting, Cost Benefit Analysis, Client Relationship Mgmt., Supplier/Vendor Relations, Business Process Reengineering, Solution Architecture, Change/Transition Mgmt., Product owner, ScrumMaster, SDLC (Waterfall), Agile, Kanban, Cloud Migration, Infrastructure Mgmt., Quality Assurance, Contracts, IT Governance, SLA, Data Modelling, IT Roadmap, RFP, KPI, SLA, Pre-Sales, RFP, Project Quality Mgmt., Strategy Planning, IT Governance

BA Skills: BRD, Use Case Document, Functional & Integration Test Cases, UML diagrams - Context, Use Case, Sequence, and Activity diagrams, POC, MVP

Technology: C#, ASP.NET, Xamarin, Salesforce, PHP, SAP, Encompass, UIPath, ServiceNow, Power Automate, Shopify. Micro services, SQLite, SSIS, PowerBI, ETL, API, Azure, AWS, GCP, Oracle, SQL Server, MongoDB, Coredata, SQLite, UIPath, ERP, TOGAF, BIANs, Service Oriented Architecture (SOA), Enterprise Service Bus, Web methods, Dev-ops

PM Tools: JIRA, Microsoft Project, Azure Board, Smartsheet, Asana, Trello

EDUCATION:

Bachelor of Technology in Information & Multimedia Technology from Institute of Engineering & Management, Kolkata, West Bengal, India

CERTIFICATIONS:

Project Management Professional (PMP) PMP

PMI- Agile Certified Professional (PMI-ACP) ACP Number: 15338689

Certified ScrumMaster® Certificate ID: 000704382

Leading SAFE®: Certification ID: 654*****-****

PROFESSIONAL EXPERIENCE:

Virtusa Corporation, Las Vegas, NV May 2022 – Present

Senior Project Delivery Manager

Project #1: GES Application Support & Maintenance

Description: Application Support (P1/P2) Issues and Enhancements with SLA for an Umbrella of 20+ Applications with 10+ Members.

Responsibility:

Converted the unmanaged service Engagement to Fixed-Cost managed services engagement in a span of 8 months.

Capability improvement – Higher SLA adherence, improved quality of ticket closures, improved satisfaction coverage, reduced number of critical releases, post release issues reduction,

Cost savings (18 applications with only 6 devs)

Backend updates decreased by 83%

Ticket inflow decreased by 18%

Environment: C#, ASP.NET, SharePoint, Azure, IBM MCMP, JavaScript, JotForm, AgilePoint, Angular, KnockoutJS, SQL Server, Oracle, SSIS, SSRS, RabbitMQ, Java, ServiceNow, Manage Engine, RESTful API

Project #2: Expresso-Credit Card Authorization, Tokenization

Description: Tokenize & Store payment information from client’s e-commerce site to CyberSource with additional changes

Responsibility:

Requirements Management, Technical architecture, Infrastructure setup, Project Management, Code review, Team/Client Stakeholder Management, Status Reporting, Risk Management, Project Co-ordination, Handshake QA, UAT, Prod-deployment & Support Phases

Environment: C#, ASP.NET, JS, SQL Server, SharePoint, RESTful API, CAM

Responsibilities:

Program Management for Hospitality Customer

Managing Large Application Support & Maintenance Team as Single POC between Customer & Team (Supporting 18+ Applications including Microsoft, Azure Synapse, Salesforce, PowerBI, Twilio Technologies

Manage Deliveries & Execution of new Projects end-to-end (Technical Architecture, Design & Code review, QA Testing, UAT & Production Deployment handshake) as ScrumMaster using JIRA PM Tool

SOW/Proposal creation in FP Projects- Timelines, Costing, Scope, Milestones, Commercials, Proposal Presentation, Project kick-off & initiation

Work with Solutioning Team for new Projects

Reporting to Client Director, CXO Reporting & Internal Stakeholders

Team Management.

Chetu Inc., Las Vegas, NV June 2010- May 2022

Senior Project Manager

Project #1: Vesta Investments, Las Vegas

Responsibility:

Development 30+ slot/sweepstake games in various formats with different graphics and math tables, RNG, Payout Ratio (e.g. Shamrock Gold, High rolling, Beach Bucks, Candy Rush etc.) Configured multiple production sites for customers. Developed a POS system, Security features, Installation programs & community prize system as well.

Currently working on the last set of 4 games with 3D animation.

After that the next IT initiative would be create an Online based system for existing games.

Environment: C#, ASP.NET, Flash, ActionScript, JavaScript, .NET 4.6, SQL Server 2012, VueJS, JIRA, Azure, Adobe XD, CSS, JIRA, Gaming Control Board Certification for deployments

Project #2: PC Game Supply, Las Vegas

Responsibility:

Lead a cross-functional team of engineers to build a custom e-commerce website PCGamesupply.com to sell PC & Mobile Game cards, Giftcards for US, EU and other regions. Modules: Product Catalog, Shopping Cart, User registration and Authentication modules, Order Management, Inventory Management, Payments Integration (Stripe, Paypal, GooglePay & Venmo), Shipping & Delivery, Analytics & CMS modules.

Environment: Trello, PHP, Laravel, MySQL, AWS, MongoDB

Project #3: Galaxy Gaming, Las Vegas

Responsibility:

Enhancements to the Bonus Jackpot System (BJS)- RBAC, User Management, Game Management, Jackpot Management, Paytable Mgmt., DP Layouts Assignments, Device Config for game devices (tV_device, En-Device rtc.) & Reports(Activity, Audit, User, Jackpot Audit & many others)

Environment: ROR 5.4, Apache 2.2, ROR, MySQL, Eclipse, SVN, Microsoft Project

Project #4: Ameristar, Las Vegas

Responsibility:

Individual WCF Service development from – Bally iCMS, Slot Data System, MGTPromo, IGT Table Manager

Individual WCF Service development from – Oasis 360, Casino DB, MGTPromo

Player search by balance, time since last play

Player Lookup

Player detail – entry type, card acquired, Player rating etc

Results page – last swiped time, player location

Environment: Adobe XD, Mockingbot, HTML, C#, ASP.NET, CSS, RESTful API, Angular, SQL Server, SQLite, AWS, Microsoft Project

Project #5: Sightline Payments

Responsibility:

Enhancements to Smart Station – web interface for cash advances through credit/debit cards, check cashing, check warranty, manage merchants/users/groups, integration of check readers, id readers, receipt printers,

Enhancements to SmartQ – Service for Pre-auth, Post-auth, Refund, TORs

Development of Void processor – processor of all void transactions part of SmartQ services

Develop a Mobile website for Player Rewards Management

Conversion of SmartStation & SmartQ from Java to .NET

PCI-DSS Audit with CoalFire

Environment: Java, HTML, C#, ASP.NET, CSS, RESTful API, React, SQL Server, SQLite, AWS, Microsoft Project

Project #6: Fortunet Game set

Responsibility:

SEPTA App & Backend portal: Native iOS Mobile App for Southern Pennsylvania Transportation Authority

ServSafe App & Back-end portal: Mobile App & Back-end portal for restaurants nudges, WhatsApp in-app chatting

Christus App & Back-end portal: Mobile App & back-end portal for Christus Caregiver chain employees

Environment: Microsoft Project, Teams, .NET Core 3.0, MVC, Angular (UI), HTML, C#, SQL Server 2016, Xamarin, NUnit, json, API, SQLite, PowerBI (Reporting), Azure (VM Configuration, Source Control, Pipelines Implementation, CI/CD), Autorize.NET, ASP.NET, Flash, ActionScript, JavaScript, .NET 4.6, SQL Server 2016, JIRA, Azure, Adobe XD, CSS, Gaming Control Board Certification for deployments

Project #7: RPA

Responsibility:

CraneCo: Journal Entry & Reverse Entry data process Automation, Labor data processing automation, Tax & Accounting order data process automation, Sales order Reallocation process automation (UIPath)

Spirit Airlines: User onboarding, transfer & termination management, Reporting Automation through Flows (Microsoft power Auto Mate)

Audit Services: Automate Auto Insurance Workflow Process by document, email acceptance, document generation, claim processing claim processing, internal/external system update, and import/export process implementation for State Farm. (UIPath)

Project #8: Crosner Legal Law Firm

Responsibility:

Create a Website for the Attorneys and firms to access US Federal, State, County and other courts data. Integrated Unicourt API for Federal court data access, search, import and store.

Environment: Microsoft Project, Microsoft Office, PHP, MySQL, HTML, Laravel, Unicourt (Court Records), PACER (Federal Court Records), Stripe, AWS

Responsibilities:

Project/Program Initiation- Kickoff Meeting with customer

Project Management for 6+ Customers in-parallel with 30+ Direct Reportees

Project Charter Creation- Contracts, Service Level Agreements (SLA) & Letter of Award

Requirement Collection & Scope definition

Conduct & drive Internal/Client/Executive Meetings

High level Functional Requirements Documentation, Solution Architecture

Project Plan/WBS creation – Define Tasks, Estimates, Resources, Assignments & Cost

Project execution & monitoring Activities – Review of the deliverables, track milestones, resolve dependencies, system testing phase planning & execution, manage UAT & BETA testing, work with client & team for production environment (on premises or cloud), version controlling of the client IPs

3rd party dependency resolution

Risk Management

Project resource procurement Management (Personnel, Hardware, Software, 3rd party Software, Infrastructure purchasing)

Team Management

Status Reporting- WSR & MSRs

Client Handshaking for UAT/BETA Testing, Production Deployment

Project Closure Activities

Infosys, San Francisco CA/CO September 2004 – June 2010

Senior Dot Net Developer

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