S

Dominique Scott

210-***-****

ad09mz@r.postjobfree.com

San Antonio, TX 78227

SUMMARY

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Attention to Detail

Service Level Agreements

Staff Training

Documentation and Reporting

Team Collaboration and Leadership

Courteous with Strong Service Mindset

Customer Service

Data Entry and Maintenance

Multitasking and Prioritization

Relationship Building

Superb Time Management

Experience in Leadership

Computer Skills

Friendly, Positive Attitude

Good Work Ethic

EXPERIENCE

Auto Detailer

San Antonio, TX

Partidas / Jul 2020 to Current

Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.

Checked vehicles prior to service and immediately afterward to identify damages.

Removed minor flaws in refinish using sanding and buffing.

Body Shop Technician

San Antonio, TX

Caliber Collision/ Aug 2020 to Nov 2020

Replaced damaged car fenders, grills and panels.

Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.

Organized and maintained work areas free of potential hazards.

Ordered tools and paint materials from suppliers to prevent item shortages.

Attended advanced training classes to learn new skills and earn certifications for auto body work.

Provided customers with invoices and receipts detailing services performed.

Service Advisor

San Antonio, TX

Mercedes/ Jan 2018 to Mar 2019

Provided exceptional service to high volume of daily customers.

Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Security Officer

San Antonio, TX

Amb security / Jul 2015 to Nov 2017

Addressed problems quickly and reported clear information while working under minimal supervision.

Guarded restricted areas to prevent unauthorized entry.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

EDUCATION AND TRAINING

High School Diploma

Parkland High School Nov 2009

El Paso, TX

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