Call Center Operations Specialist

Antony Ragui

Email: ************@*****.*** Phone: +1-323-***-****

Sales & Marketing Operations Specialist

Objective:

Motivated and results-driven sales operations specialist with a track record of success in Sales, Marketing, Data Analytics and Customer service. Seeking a challenging position in a dynamic organization where I can utilize my skills and experience to drive growth and exceed goals. Education:

• Bachelor of Arts in Economics

• Post Graduate Diploma in Finance, London School of Economics (LSE) Work Experience:

Senior Call Center Agent, First American Home Buyers Protection ( Santa Rosa, California )

• Consistently ranked as top-performing agent, recognized with multiple awards

• Managed high volume of incoming calls and outbound calls. Resolved customer issues, advised on new products and closed new business .

• Sold Home insurance products to existing and new home owners, both outbound and inbound.

• Due to excellent results was given additional task of training and coaching new agents to improve performance.

Mortgage Loan Specialist, National City Mortgage Company, Sonoma, California .

• Achieved top sales performance for 2yrs in a row, selling 2nd mortgages to existing customers . Involved both outbound and inbound calls.

• Promoted to Call Center Manager, due to consistency in results. Led team of sales representatives to exceed targets and increase revenue Showroom Sales Manager,

• Exceeded sales targets, leading in new car sales

• Developed and implemented sales strategies to drive revenue growth

• Managed sales team, providing training and coaching to improve performance Skills:

Strong communication and interpersonal skills

Proficient in Microsoft Word, Excel, and Google Analytics and various Database management tools. Sales Force, Zoho & Pipedrive.

Skilled in Data Entry, Data Analysis and Data Reporting using various Data reporting tools. Experience in developing and managing sales teams

Certifications:

• Cyber Security

• Train the Trainers

• Leadership training

• GDPR Certified.

• Multilingual – English, Spanish, Hindi, Swahili . Working Italian and German. Volunteer Experience:

• Developed anti-bribery website to promote ethical business practices

• Developed a GBV App to fight gender-based violence.

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