A personable leader and valuable team member with over thirty years of experience that includes: customer service, management, and community service.

WORK HISTORY

**** - **** ~ DMV Examiner for Department of Transportation

12101 Mt Holly Huntersville Rd- Huntersville, NC

Interviewed diverse public and was first point of contact between front-line employees and management

Primary responsibility was ensuring the integrity, effectiveness, and efficiency in a matrix organization

Cross trained in-depth functions of administration, on boarding, and computer programs

Gained comprehensive knowledge and skills to interpret governing laws, regulations, and standards in stressful environment in a calm and professional manner

2015 - 2018 ~ Administrative Support- Biggio Center Testing Services

Auburn University Biggin Hall - 112 South College St. -Auburn, AL 36849

Provided seamless communication across vendors, students, and staff

Increased team engagement through Gallop Clifton Strengths and Myers Briggs training

Trained onboarding staff, delegated tasks, proctored exams, and improved customer service

Implemented data management method that reduced vender expenses

2014 - 2015 ~ Coordinator, Engagement and Mentorship - Dean’s Office

Auburn University Raymond J. Harbert College of Business - 101 Lowder Hall - Auburn, AL 36849

Coordinated Auburn alumni events and job fairs

Recruited student internships from collegial programs with global business partners

Quantified data and certified in SalesForce CRM

Trained students in business soft skills, etiquette dinners, mock interviews, and networking projects

2013 - 2014 ~ Front Desk Manager - Envy Salon - 829 S Railroad Ave - Opelika, AL 36801

Regulated CRM through DemandForce and client initiatives

Supervised front desk staff, improved customer service, and set clientele management goals

Improved methods with onboarding and acclimated new staff

Managed currency and increased product sales

2010 - 2013 ~ Receptionist / Student Instructional Leader - 400 County Road H - Elkhorn, WI 53121

Gateway Technical College - Learning Success Center

Trained students and faculty on academic development strategies

Managed appointments, formatted excel, and word documents

Led weekly instructional groups, presentations, and developmental study skills classes

Increased student participation in both the S.I. and the Academic Center's program

EDUCATION

Summa Cum Laude ~ Outstanding Leadership Award Recipient

2018 - B.S., Psychology - Minor: Business - Troy University, Phenix City, AL

2016 - Associate Degree of Science - Southern Union Community College - Opelika, AL

1986 - Licensed Cosmetologist - Freeport Cosmetology Academy - Freeport, IL

COMMUNITY SERVICE

2014 - 2017 ~ Auburn Outreach: Compassion Leader - Auburn, AL

2014 - 2017 ~ Auburn Police: Volunteer Liaison - Auburn, AL

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