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Customer Service Representative

Location:
Fort Wayne, IN
Posted:
November 18, 2023

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Resume:

Jordan Harvey

Fort Wayne, IN *****

ad09fh@r.postjobfree.com

+1-260-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Radiology Coordinator

Summit Radiology P.C. - Fort Wayne, IN

October 2023 to Present

• answering phone calls on multi-line phone

• providing excellent customer service to physicians, technologists and patients

• managing hospital worklists

• trouble shooting issues

• B2B calls

• proficiently navigating computer systems and EMR

• critical thinking and analysis

• time management

• attention to detail

Route Service Representative/ Driver

Quest Diagnostics Logistics - Fort Wayne, IN

December 2021 to April 2023

• Picking up and Transporting medical specimens

• Specimen handling

• TSO operations

• Driving

• Route Planning

• Shipping and Recieving

• Customer Service

Nurse Care Team Assistant/scribe

Carethrough - Fort Wayne, IN

October 2019 to November 2020

• Assisting nurses with medical documentation and patient care

• Scribe

• Cerner EMR

• Cardiac Telemetry

• taking vitals

• patient monitoring

• customer service

Direct Support Professional (DSP)

Easter Seals Arc of Northeast Indiana - Fort Wayne, IN November 2017 to January 2020

Providing care for individuals with autism, developmental, intellectual and physical disabilities. Implementation of behavior plans and goals, documentation of daily activities, medication administration, feeding, bathing, cooking, cleaning, money handling, driving Education

High school diploma

Indiana University-Purdue University-Fort Wayne - Fort Wayne, IN 2009 to 2010

High School Diploma in general

Northrop High School - Fort Wayne, IN

June 2009

Skills

• Direct Support (5 years)

• Direct Care

• Disability

• Personal Care

• Microsoft Office (2 years)

• Sales Experience (3 years)

• Charting (4 years)

• Documentation (4 years)

• Multi-line Phone Systems (3 years)

• Outlook (2 years)

• Outlook Calendar (2 years)

• Conflict Management (6 years)

• Cooking Experience (7 years)

• Computer Literacy (4 years)

• Conflict Resolution (5 years)

• Administrative Support (3 years)

• Vital Signs Experience (4 years)

• Patient Assessment (4 years)

• Catheter Care (4 years)

• Behavioral Health (2 years)

• Cashiering (6 years)

• Cash Handling (6 years)

• Cashier (6 years)

• Customer Service (10+ years)

• Documentation (5 years)

• Medical Terminology (1 year)

• Medication Administration (4 years)

• Transcription (1 year)

• Medical Documentation (1 year)

• Time Management (1 year)

• Microsoft Office (3 years)

• Typing (5 years)

• Cash Handling (10+ years)

• Driving Experience (10+ years)

• Home Care (6 years)

• Data Entry (Less than 1 year)

• Epic (1 year)

• English (10+ years)

• Computer Skills (4 years)

• Customer Service (8 years)

• EMR Documentation (6 years)

• Documentation Review (6 years)

• Documentation (5 years)

• Developmental Disabilities Experience

• Electronic Medical Records (5 years)

• Patient Care

• Medical Records

• Developmental Disabilities Experience

• HIPAA

• Hospital Experience

• Microsoft Word

• Phone Etiquette

• Experience Administering Injections

• Basic Math (10+ years)

• Crisis Intervention

• Autism Experience (5 years)

• Caregiving

• Driving

• Data collection

• Cerner

• Patient Assessment (1 year)

• patient observation (3 years)

• Cerner

• Microsoft Office (6 years)

• Windows (8 years)

• Microsoft Excel

• Animal Care (3 years)

• Vital signs

• Microsoft Outlook

• Logistics

• GPS

• Route Driving

• VoiceOver (1 year)

• Social listening (5 years)

• Creative writing (6 years)

• Writing skills (6 years)

• Blogging (Less than 1 year)

• Word Processing

• Video editing (2 years)

• Editing (3 years)

• Video editing (2 years)

• Transcription (2 years)

• Research (7 years)

• Specimen collection (4 years)

• Clerical experience (2 years)

• Medical Imaging

• Research (2 years)

• Proofreading

Languages

• English - Fluent

• Spanish - Beginner

Links

https://results.talentbankonline.com/rm/p/card?o=m8GIeyedG3M=MjcwMzYzNjE=&c=8908&p=1331 Certifications and Licenses

Driver's License

February 2023 to January 2029

Operator Driver's License

CDL A permit

June 2023 to December 2023

CDL-A permit

Additional Information

Skills

Active Listening

Customer and Personal Service

Critical Thinking

Instructing

Communication skills

Word processing

BLS certification

Voice Over

Editing

Transcription



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