Customer Service Administrative Assistant
Resume:
DOUGLAS HAWKINS, JR.
Jacksonville, FL32223
E-mail: *******.*********@*****.***
PERSONAL: An energetic individual who takes pride in achieving and experiencing new avenues for growth.
30+ years of customer relations/service experience in the fields of medical care, supply chain, waste management, and computer equipment leasing and received numerous awards in the area
of community service.
SKILLS: SAP, Microsoft Excel, Word, Outlook, PowerPoint, AS/400, ChemPax. HealthFusion
Sharepoint, JD Edwards
EXPERIENCE:
04/23-Pres ST. MICHAEL’S MEDICAL CENTER Newark, NJ
Department Secretary-Hematology and Oncology
Responsibilities include greeting and welcoming patients; making follow up and new patient appointments; supporting department head by updating patient schedules, processing and creating spreadsheets and word documents for patient tracking; submitting doctor billing charges to human resources.
04/22– 03/23 AXELON STAFFING New York, NY
Administrative Assistant – PSE&G Newark, NJ
Responsibilities include purchase requisition generation; invoice processing via SAP and ARIBA
Service entries; running reports, onboarding tasks and meeting/schedule coordination.
10/19– Pres AMAZON Robbinsville, NJ
Warehouse Associate
Responsibilities include receiving and sorting inventory; getting customer orders ready for delivery by using scanners, computers and handheld printers.
01/22 – 04/22 CENLAR FSB Ewing, NJ
Mortgage Processor II
Responsibilities include handling all levels of mortgage servicing inquiries; use advance systems to research and resolve inquiries while providing first call resolution; explain mortgage servicing process information to borrowers; make decisions to resolve customer issues; resolve borrower and client complaints requiring in depth research.
11/18– 01/22 ATRIUM STAFFING Iselin, NJ
Customer Service – Domestic-Innophos Cranbry, NJ
Responsibilities include the monitoring and distribution of emails from the domestic general
Customer service email box; entering new orders into the JD Edwards software tool; working on
Special projects as requested (including but not limited to: filing, creation/maintenance of Excel spreadsheets, creation/maintenance of Powerpoint presentations, obtaining customer purchase orders for auditors.
1/17 – 9/18 STAFFORD COMMUNICATIONS New Providence, NJ
HR Service Specialist – On Site Novartis Pharmaceuticals
Responsibilities include rapid and efficient resolution of standard requests for support/ information; staying up to date with changes in client organizations, accurately fulfill requests
in SAP by service level; update work process tracking systems; provide reports to HR, Legal,
and Line customers; support the business and associates in self-service functionalities.
3/16 – 11/16 PERFORMANCE REHABILITATION & REGENERATIVE MEDICINE. Watchung, NJ
Patient Care Coordinator
Responsibilities include included greeting, registering and escorting patients through their daily
treatment, assist patient with intake documentation, ensure all required prescriptions, diagnostic
reports, pre-certification referrals and other documents are received and available for providers,
collect patient payments, schedule appointments in accordance with prescribed treatment plans,
document patient interactions related to scheduling and treatment and are HIPAA compliant.
12/14 – 3/16 SUMMIT HEALTH MANAGEMENT. Berkeley Heights, NJ
Customer Care Representative
Responsibilities include answering telephones, schedule appointments according to protocol,
obtain, verify, and update patient information; maintains confidentiality according to policies,
Update patient demographics, pre-registration of patients, insurance contracts.
12/09 – 2/14 FIRMENICH, INC. Plainsboro, NJ
Customer Care Coordinator
Responsibilities included entry of flavor sales orders, plant trials, and samples; provided order confirmations and Certificates of Analysis to customers and monitor material production/availability, lead times and shipping dates; partnered with account managers, sales, planning, finance, production and carriers for issue resolution; processed non-conformances to determine responsibility for errors and damages; processed debits/credits for pricing discrepancies; entering/modifying customer forecasts based on ordering trends and pending projects.
08/07 – 12/09 UNIVERSAL PRESERVACHEM, INC. Somerset, New Jersey
Customer Service Associate
Assisted customers with product identification; co-ordinated review of direct customer incoming orders; assessed all critical issues; communicated daily with internal/externals customers regarding product availability, delivery, order status and order adjustments.
6/02 – 07/07 REPUBLIC SERVICES OF NEW JERSEY, LLC. Clinton, New Jersey
Credit/Collections Associate
Reviewed and approved new credit applications; analyzed delinquent account statuses to determine internal collection probability before forwarding to third party collection agencies; monitored third party collection efforts and negotiation strategies; supervised credit department collection efforts to insure compliance with company policies; guided the month-end close processes to assure timely reporting of accounts receivable, adjustment, and potential-risk reports to regional and corporate headquarters.
EDUCATION: RUTGERS UNIVERSITY, New Brunswick, New Jersey
Bachelor of Arts, Journalism/Mass Media – May 1984
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