CURRICULUM VITAE

Syed Mujeeb

H No: **-*-***/**

vattapally, Falaknuma

Hyderabad Telangana. Mobile: - +1-717-***-****

500053. ad09at@r.postjobfree.com

CAREER OBJECTIVE

I am looking for a career where I can utilize my skills in contributing towards the success of the organization and also improve my personal skills thereby obtaining a challenging and responsible position in a professionally managed organization.

EDUCATIONAL QUALIFICATION

B.COM (General)

S.D Signodia College Of Art And Commerce From (Osmania University)

2019

B- Grade

Board of Intermediate (CEC)

Galaxy Junior College

2012

75%

SSC ( Secondary School Certificate

Sultan Ul Uloom Public School

2010

70%

TECHNICAL SKILLS

•Operating Systems : Windows XP, Windows 7, Windows 10

•Word Processing : MS-Word

•Spreadsheet : MS-Excel

•Typing Speed : 35-45wpm

EXTRACURRICULAR ACTIVITIES

•Surfing Social Media

•Watching Videos

•Listening Music

Working Experience:

Microsoft

Client- Mindtree

Position:- Azure support engineer

27 May 2022- 21 Aug 2023.

Responsibilities :

●Providing 24/7 single point of contact enterprise support for APAC, EMEA, NA customers in an SLA bund workspace.

●Providing SOP based resolutions and managing escalated tickets where applicable.

●Handled priority and key customers on a regular basis and providing technical support

●Create documentation and perform analysis on shift-left candidates and top volume drivers.

●Lead resolution efforts and co-ordinate with 3rd parties directly.

●Ensuring ticket documentation, categorization and classification are precise.

●Managing the entire ticket lifecycle reported across ticketing tools, emails, chat and telephony sources.

●Managing shift-handovers and passing on consistent updates within and outside the team.

CSS Corp Pvt Ltd

Client – Western Digital and SanDisk

Position – Technical Support Engineer

9 May 2020 – 6 April 2022

Responsibilities :

•Assisting customers on live calls, Emails and Chat and resolving their queries technically by providing troubleshooting to ensure better customer service

•Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets

•Learning new products quickly and effectively. when given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end

•Determine, record and work with a team to revise current procedures to enhance customer satisfaction.

•Achieving individual targets and meeting SLA on a daily basis.

•Part of daily briefing sessions.

Karvy Data Management Pvt Ltd

Client – Flipkart

Position- WFM (WorkForceS Management)

26 August 2017 to 18 March 2020

Rules and Responsibilities:

•Prepare hourly basis Reports

•Real time monitoring

•Process improvement suggestions

•Achieving individual targets

•Meeting the SLA on daily basis

Responsibilities :

Forecasting:- Analyzes interaction volumes and average handling time (AHT) in order to predict future trends for each work activity

•Report any problem or fault in the project to the project manager or supervisor.

•Collecting data and creating reports that would provide daily operational feedback to the client on the operations.

•Conduct Briefings: Timely orientation of the team’s through regular briefings and meetings

•Team Meetings: Handled Bridge team and appreciate the top and best performers of the day. Share the success and failures of the team and ensure the best practices are implemented across the team and have also been handled.

STRENGTHS & SKILLS

•Proactive Nature

•Positive Attitude

•Good Interpersonal Communication Skills.

PERSONAL PROFILE

•Name : Syed Mujeeb

•Father name : Syed Riyaz

•Mobile : 717-***-****

•Gender : Male

•Nationality : Indian

•Religion : Muslim

Languages known

Language

Read

Write

Speak

English

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Hindi

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DECLARATION:-

I hear by declaring that above information & particular are true & correct to the best of my knowledge & belief.

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