CSR/Human Resources Analyst/Communication

**** ******** ****

Memphis, TN *****

313-***-**** ************@*****.***

General Motors Experiences: Retired 4/1/2016

*/** – 4/16 - Global Business Services (GBS) Employee Benefits and Communications -

Benefits & Communications Coordinator

Support the creation and delivery of all written and online communications needs for the Compensation and Employee Benefits COE and Global Business Services organizations. Worked with Fidelity on GM Net Benefits website infrastructure.

11/13 – 3/14 - Global Compensation Administration

On a Temporary Assignment for Global Compensation working the Help Desk handling questions regarding the 2014 GM Compensation Program.

3/02 – 10/13 – GM Call Center Data Management Team HR Analyst & Team Lead

Responsible for leading a team of 6 employees/Contractors

Input of salaried transactions for all Countries

Proficient in PeopleSoft 9.1 applications

Responsible for auditing of transactions

Handle Email Distributions for HR

Work independently within a team structure

Assist Human Resources (HR) Management with employee related issues

Run Cognos standard reports

Maintain employee confidentiality

Maintain ILM Guidelines

People-Oriented individual

Effective in multi-tasking

Customer focused

Day-to-day managing on GM’s Offboarding process

Access to GlobalView (payroll system)

Access to Red Carpet Application

10/97 – 3/02 – Worldwide Facilities Group Personnel Specialist/Admin Assistant

Serviced Worldwide Facilities Group (WFG) in the area of HR

Maintained calendar and Lotus Notes for HR

Assisted field staff in meeting goals and objectives

Maintained employee information in PeopleSoft system

Highly developed written and oral communication skills

High level of analytical ability where problems are complexed

High level of interpersonal skills

A team player

01/92 – 09/97 – GM Medical Department, Tech Center Medical Coordinator

Coordinated activities for the entire medical department

Assisted the medical director, supervisors and nursing staff with daily operations

Maintained a system for managing the Executive Health Program

Provided assistance in coordinating the Annual Influenza Program

Developed and maintained the department budget

Provided assistance in coordinating the Health & Safety Conference, Palm Springs, CA

06/89 – 12/91 - Industrial Hygiene Word Processing Specialist

Transcribed and proofread letters and speeches

Made travel arrangements

Type expense reports, quarterly reports, requisitions

Ordered supplies and equipment

Eliminated excessive phone equipment and obtained cost savings

10/85 – 05/89 – Technical Staffs Personnel Specialist

Maintained personnel and labor activities for GM Building Division, hourly employees

Participated in the GM/UAW contract negotiations

Assisted in posting of bonus-eligible transactions

Processed retirement estimates

Part-Time Experiences:

2008-2011 Security Officer HP Protective Services, Southfield, MI

Provided security services for the North American International Detroit Auto Show yearly Attended meetings before and after the show to discuss job responsibilities Interacted with guests and employees professionally.

Enforced all company policies related to my job responsibilities while on duty

Circulated among visitors and patrons making sure to be visible

Investigated any incidents of suspected misconduct

Made sure all delivery people were directed accordingly to their locations

Responded to guests requests and concerns

Handled emergency situations promptly

Making sure all vehicles were properly locked and secured nightly

Completed all incident reports if necessary daily

Made suggestions on how to improve next year’s safety/policies guidelines

2000 - 2004 Customer Service Rep CMI Health and Swim Club, Southfield, MI

Front desk Customer Service Rep for an exclusive health club. Greeted customers and showed the club for a possible membership purchase. Worked in the locker room, nursery and office as needed.

2/97 – 2000 Call Center Rep Kelly Services, Southfield, MI

Worked for Kelly Services as a part-time evening Call Center Rep with the following companies on an on call, as needed basis. Handled a variety of customer issues and concerns.

Minacs

GM OnStar

K-Mart Corporation

Budco Corporation

Capstone Mortgage Co.

Education:

Northwood University, Troy, MI

Business Management

Bachelor’s degree completion expected,12/2023

Precise Medical Billing, Inc., Certificate 6/1996

Medical Billing & Consulting Specialist

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