Customer Service Professional
Resume:
HORINEK
Lorain, OH *****
440-***-**** Residence 440-***-**** Cell
**********@*****.***
SUMMARY
Accomplished Customer Service Professional with over 25 years experience with one of the leading providers of rural telecommunications in the country. Proven supervisory skills give me the ability to motivate staff and encourage coworkers to achieve measurable increase in sales. I have strong organizational skills and detail oriented, which enable me to meet deadlines in a high pressure environment earning me the reputation as a “go to“ person to get things done right. I quickly adapt to changing environments while maintaining a strong desire to accept new challenges.
CAREER HISTORY
Nordson Corporation, Amherst, OH February 2012 – August 2023
Credit Department, Collections
Review and approves orders for shipment when exceptions to the policy occur.
Answers correspondence and inquiries from customers and field sales personnel on customer credit issues.
Negotiates payment terms within established guidelines.
Streamline processes across campuses.
Establish common practices as needed to manage specialized customers.
Performs other duties as assigned.
Nordson Corporation, Amherst, OH July 2010 – February 2012
Customer Support – Temporary Employee
Ensure prompt retrieval of website orders.
Ensure prompt, accurate electronic order processing.
Answer Customer Service line for orders, pricing, status checks, returns, etc.
Provide backup duties for order entry and lead processing as necessary.
Performs other duties as assigned.
CENTURYTEL, Shreveport, LA 1992 – 2009
CenturyTel (NYSE:CTL) is a leading provider of consumer and business communications solutions in rural areas and small to mid-size cities in 33 states.
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Customer Service Manager, 2005 - October 2009
Motivated and led successful sales team of 65 to create a first class organization in quality, service, and sales in the southern region of Louisiana.
Performed regular coaching and development sessions with supervisors to ensure consistency in achieving optimum performance of their teams.
Oversaw day-to-day operations of 160 employees in Customer Service.
Interviewed and hired qualified applicants for sales positions in Customer Service to ensure the skill sets of applicants met or exceeded expectations conducive to the sales environment.
Maintained #1 ranking in sales for 4 consecutive months.
Customer Service Supervisor, 1999-2005
Motivated and lead a team of 22 employees to achieve sales and quality goals established by the company.
Performed monthly Personal Development Planning sessions with team to ensure expectations of the job were met and action plans for improvement were created.
Recipient of all expense paid trip to Costa Rica for maintaining top supervisor for sales in the company in 2003.
Customer Service Representative, 1992-1999
Accurately took orders for installation and transfer of telephone service by phone for approximately 60 to 80 customers daily.
Correctly answered customer billing questions, resolved customer billing issues, and issued credits.
Recipient of Women of Achievement Merit Award by Century Telephone.
INVACARE, Elyria, OH 1987 – 1992
Customer Service Coordinator
Placed and confirmed approximately 50 – 70 home health care equipment orders daily from business customers with zero errors.
Assisted vendors with product line by answering questions, quoting pricing, and taking orders.
Issued credit and return authorizations for business customers for parts and equipment.
EDUCATION and TRAINING
WESTMORELAND COMMUNITY COLLEGE, Youngwood, PA
Associate, Business Administration
LORAIN COUNTY COMMUNITY COLLEGE, Elyria, OH
Computer Science
SPECIAL TRAINING
Ensemble Training
Workforce Management
Directional Selling
Lifestyle Dimensions Workshop
Focus Seminar
Basic Telephony
How to Motive and Lead a Team
How to Handle Difficult People With Tact and Skill
Leadership Basics
The Coaching Clinic
Leadership Development
True Colors
Leading Right
Manager’s Guide to Coaching
TECHNICAL SKILLS
MicroSoft Word, Excel, PowerPoint, Cobalt, Quicken, SAP (15+ yrs), Spanish I, II
LINDA HORINEK
5027 Hecock Avenue
Lorain, OH 44055
440-***-**** Residence 440-***-**** Cell
**********@*****.***
REFERENCES
Susan Dennis
1640 School Street
Lorain, OH 44055
Maria Cabral
Nordson Corporation
Tonya Poole-Brundage
1207 Tennesse Ave
Pittsburgh PA 15216
Contact this candidate