Kerri O’Brien

***** ********* *** # ****, ** **550 # 507-***-**** ¢ ad098j@r.postjobfree.com

Profile

Motivated business professional with the ability to leam and adjust to rapidly changing environ-

‘ments, with strong teamwork and individual drive, highly motivated and eager to learn. Excellent

‘communication and inter-personal skills (listening, conflict management, and approachability).

Strong organizational skills, and ability to analyze business problems and opportunities. Accus-

tomed to handling sensitive and confidential information

‘Computer Skil

Desktop/MS Office Applications - Excel - Mac - Outlook - PowerPoint - Windows - Word

Employment History

United Healthcare

Provider Service Advocate November 2015 - present 40 Hours/Week

Receive inbound calls from customers with questions about benefits and claims - Educate customers on

plans and processes - Provide objective information pertaining to coverage

HCL Technologies Ltd. (Hindustan Computers Limited) - Duluth, MN

Technical Support Representative July 2015 - October 2015, 40 Hours/Week

Provided voice, e-mail, and internet chat support to students and professors answering questions on func-

tion and usage of various online educational products - Resolved questions or problems in areas of system

setup, browser compatibility, online product functionality and bugs/errors

Education

University of Minnesota Duluth, Duluth, MN

Master's Degree 05/2014 - Advocacy and Political Leadership

Advocacy and Lobbying - American Literature - Impact of Art on Social Change - Policy Evaluation -

Political Organizing, Communication - Political Process, Public Policy - Service in Executive Branch

The College of St. Scholastica, Duluth, MN

Bachelor's Degree 05/2007 - Organizational Development BAS

Behavior Management - Computer Applications - Data Processing - Fundamentals of Supervision - Hu-

‘man Communication - Introduction to Business - Leadership Development - Lifespan Developmental

‘Management Communication - Management Ethics - Management Human Resources - Microcomputer

Accounting - Team Development - Training and Development - Web Design

Wisconsin Indianhead Technical Institute, Superior, WI

Associate's Degree - 06/1986 - Administrative Assistance

Accounting - Behavior Management - Computer Applications - Computer Graphic Design - Data Process-

ing - Introduction to Business - Leadership Development - Management Ethics - Management Human

Resources - Psychology of Human Relations - Staffing & Compensation Administration - Team Devel-

‘opment - Training and Development - Visual Design - Web Design - Written Communications

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