ACCOUNTS RECEIVABLE MANAGER

Collection Management ■ Invoicing ■ Reconciling

Experienced Accounts Receivable Manager with a history of working in the legal and financial fields. Skilled in all functions of A/R, as well as customer service, dispute resolution, reporting, and teamwork. Meticulous with detail and accurate record keeping. Always consistent and dependable in carrying out responsibilities to a successful conclusion. Demonstrates optimism, enthusiasm, creativity while continuously working on self-improvement.

Selected Highlights

Spearheaded Accounts Receivable Department for Fast Growing National Company

Independently Recovered $1.8 Million in Outstanding Revenue in First Year

Developed Improved Techniques and Strategies to Minimize Revenue Loss

Areas of Expertise

Time Management

Organization

Critical Thinking

Teamwork

Written Communication

Customer Service

Accounting

Analytical Skills

Administrative Skills

Deductive Reasoning

Clerical Knowledge

Active Learning

PS Lifestyle 11/2017 - Present

Accounts Receivable Supervisor Cleveland, Ohio

Developed A/R department for fast growing national provider of beauty and barber salons in 1170 senior living facilities throughout 42 states, servicing over 20K of senior residents monthly. Independently collected

$1.8M of the $2.3M of outstanding receivables due from Community partners as well as individual Senior living residents (or their families) in the 1st year. Current average revenue is $2.5M daily. .

• Prepares community and resident statements, bills, and invoices

• Proactive research, analyzation, and follow-up for onboarding accounts to assure proper billing terms

• Generate weekly aging reports

• Contact delinquent customers to secure payment

• Initiated new payment processes to successfully boost revenue

• Investigate and resolve billing and account discrepancies

• Manage and resolve customer inquiries

• Compile data and prepare monthly reports and statements

• Specialized in dispute resolution and collections while preserving client relationships. NICOLE DIORIO

Cleveland, OH 216-***-**** ad097b@r.postjobfree.com l inkedIn.com/in/lukki2bnikki

EMPLOYMENT EXPERIENCE

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PS Lifestyle 12/2016 - 11/2017

Executive Assistant- VP of Finance Cleveland, Ohio Directly reported to Vice President of Finance handling all aspects of the finance department

• Provided support to finance, accounting and licensing departments or others as needed

• Managed sales tax, applied for retail and salon licensing for opening communities

• Submitted yearly IRS filings and maintained active status with Secretary of state

• Reactivated business licenses with Secretary of State for several states that were deactivated prior to my hiring

• Directly addressed all disputes regarding billing and invoicing

• Developed new strategies to assist in overall improvement of the department

• Connected with other departments to inform my superior of new developments

• Communicated management decisions with the field to achieve understanding and acceptance

• Promoted within 1 year to create an Accounts Receivable department for exceeding goals and supporting company culture

The Doyle Law Firm 2008-2016

Legal Assistant Cleveland, Ohio

• Managed busy calendar and scheduled appointments for multiple associates within the firm while serving as an effective gatekeeper.

• Performed administrative work on critical information systems applications while maintaining office

• network and software, as well as providing IT support to office team.

• Conducted research to validate claims and verify documents.

• Coordinated business travel, retention events, & office meetings.

• Specialized in dispute resolution and collections while preserving client relationships.

• Processed invoicing, accounts payable and receivable as well as filing and electronic bookkeeping. Cleveland State University Bachelor of Science – BS Health Sciences 2017 – 2019 Cuyahoga Community College Associates Degree – Nuclear Medicine Program 2012 – 2016

Windows and Mac OS

Microsoft Office

Advanced in Excel

Google Docs, Sheets

QuickBooks Desktop

QuickBooks Online

Salesforce

MS Access

Basic NetSuite

Adobe Acrobat

Adobe Creative Cloud

Basic HTML

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EDUCATION & TRAINING

COMPUTER SKILLS

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