Customer Service Human Resources

SHAUN KLICH

Detroit, MI 313-***-**** **********@*****.*** https://www.linkedin.com/in/shaunklich/ Summary

CompTIA A+ certified professional with 20 plus years of experience in IT Troubleshooting, software implementation, program utilization, database management, hardware configuration and IT maintenance for my own business. Skilled in providing personalized care and service to the public on technology trends and devices. Experienced leader with entrepreneurial drive and ambition. Pivoting to technology with the knowledge, training, and experience acquired through business. Technical Skills

Advanced in general PC hardware & software maintenance Proficient in Data Management & Analysis Projects; Field book; ProjectWise, Bluebeam & Canvas Excellent program installation & configuration

Hardware: Laptops, Desktops, Printers, Scanners.

Software: Microsoft Office Programs, Windows & Mac OS Network: Configure LAN and WAN

Digital Marketing/ Social Media Management

Core Competencies

Public Relations

Research

Regulatory Affairs

Troubleshooting

Policy & Procedure

Reporting & Documentation

Human resources

Information Processing

Client Relations

Problem-Solving

Customer Service

Project Management

Communication

Leadership

Negotiation

Education

Per Scholas A+ IT Support Bootcamp Detroit, MI, Anticipated Graduation: May 2023 CompTIA A+ certification; IBM Data Fundamentals; IBM AI Fundamentals; IBM Python for Data Science. https://www.credly.com/users/shaun-klich

Ferris State University Civil Engineering Big Rapids, MI September 2014 to December 2015 Bachelor's degree in Law September 2000 to May 2007 Davenport University Grand Rapids, MI

Work Experience

Director of Operations Construction Contracting Services Alma, MI July 2003 to Present

IT software implementation, hardware configuration and company database management

Manage all company operations for civil, commercial, and residential rehabilitation, and new build construction projects

● Provide expert consultation for top-tier industry investors resulting in maximum available net profit and gains

● Achieve a loyal client base through performance & excellent customer service Surveying Solutions Inc QA Project Manager Stanton, MI April 2017 to October 2019

IT management for project software, hardware, and database.

● Managed engineering quality assurance for civil construction projects

● Provided project management for civil infrastructure construction

● Consulted contractors & engineers through the entire life cycle of the construction process TYME Engineering Senior Field Engineer Livonia, MI December 2014 to April 2017

IT troubleshooting software and hardware issues for technicians in the field

Lead project teams in the field for quality assurance standards & specification accountability

● Engineering oversight for civil construction projects

● Negotiated terms and conditions of contractual agreements between government entities & contractors/sub-contractors

● Inspected/tested all construction materials to ensure they meet state and federal standards & specifications

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