Application Support Front Desk
Resume:
TARA COLLINS
***** ******* ******* *****, ***** Land, Texas 77498
ad092p@r.postjobfree.com
Credentialed in Optime/Anesthesia, Managerial on Several projects CPOE, Ambulatory, Stork Credentialed Trainer, Inpatient, Tapestry Trainer, Willow, HIM, My Chart, Cadence, Healthcare application Support Epic Beaker, Radiant, Beacon, Stork, Healthcare application Support (Cerner) Epic Care System (Ambulatory, Registration and Scheduling) Tapestry, Cerner-Power chart, NextGen Trainer, Next Gen application specialist, Athena One, McKesson, McKesson Starr Trainer Health Concierge RELEVANT WORK EXPERIENCE
Texas Medicaid Health Partnership WFH Katy, TX
Site Visit Coordinator Nov 2022- Current
• Coordinate Sites in Houston and surrounding areas
• Conducting Site Visits to make sure there in Compliance
• Review policy and procedures, civil contracts
• Educated and assisted Clients on state regulations
• Give sites time to update sites by sending email correspondence
• Communicate providers on determination personal determination plans
• Use of Share Point and Teams to communicate through Team progress
• Also, proper documentations through company approve documentation Aetna Health Concierge WFH Arlington, TX
Medical Consultant Jan 2022- June 2022
• Benefit summary
• Provided support to member to explain their claims
• Review procedure codes within claim
• Educated and assisted members on encounters, manage their Documents, explain medical procedures
• Navigate the use of teams to help support colleges
• Medical Benefits/ Claim support
• Communicate with nurses, providers, and billing to understand billing of diagnosis
• Educated and assisted physicians Communicating with evicore to gather pre- authorization
• Use of proper coding procedures are up to date
• Check on provider payments and member payments through McKesson and change health care portal
• Also using auditing, proper documentations of code ICD 10
• Taught staff, how to use and transport information through McKesson system to form a proper claim
• McKesson Starr Trainer
• Send Claim for rework if needed
• Provided communication between Aetna and billing department
• Assisted front desk upon effective coverage and plan sponsor information for new patient being seen
EPIC IT Consultant, EPIC AIT Concierge Support WFH Houston, TX EPIC Concierge Pivot Point Consulting February 2022 – June 2022
• Physician Support
• Provided elbow support to physicians and hospital staff
• Use Multi Hosp and communicated with advent Health on proper workflow
• Documents, orders, and support KB articles to help user trouble shoot
• Managed and trained on Rover and support login and reset of password if needed
• Epic IT support
• Work in every environment ER, Med Surg, Lab, and Labor and Delivery
• Created Incident Tickets and send Incidents to further departments to escalate and troubleshoot
• Tapestry Trainer
• Tapestry IT help Desk Command Center
McKesson Trainer Oncology, Pulmonology Houston, TX Trainers St. Texas Oncology March 2021- July 2021
• Physician Support (Dragon Dictation)
• Provided elbow support to physicians and hospital staff
• Lynk testing and trapelo documenting, retrieving Results Review Lab data
• Educated and assisted physicians on how to document encounters, manage their Documents, orders, Favorite and Macro list and efficient use of them
• Managed and trained
• Optime/ Anesthesia support
• Work in every environment, supported oncology
• Educated and assisted physicians on how to document encounters, manage their message list, orders, Macros, section list and efficient use of their tools.
• Use of Macros, personalization, and phrase, and tools, and co-sign notes
• Quality assurance in document flow, and support tickets, and value of calls from our clients
• Also using auditing, proper documentations of code ICD 10
• Taught physician and staff, how to use and transport information through McKesson G2 system
• McKesson Starr Trainer
• Taught staff how to sign G2 transfer within departments of unit specified, change content
• Provided end-user training to Physicians
• Assisted front desk upon check in, and out of patient, updating insurance information, collecting co-pay, scheduling for upcoming appointment. Millennium Associates Pulmonology and Sleep Apnea Houston, TX Trainers St. Texas Oncology December 2020- Aug 2021
• Physician Support (Dragon Dictation)
• Supported template changes with user discretion for documentation
• Provided elbow support to physicians and hospital staff
• Epic Ambulatory Module
• NextGen Document Builder
• Tapestry Trained
• Educated and assisted physicians on how to document encounters, manage their Documents, orders, Favorite and Macro list and efficient use of them
• Managed and trained
• Optime/ Anesthesia support
• Work in every environment, supported
• Educated and assisted physicians on how to document encounters, manage their message list, orders, Macros, section list and efficient use of their tools.
• Troubleshoot software for a possible outcome for end-user
• Use of Macros, personalization, and phrase, and tools, and co-sign notes
• Quality assurance in document flow, and support tickets, and value of calls from our clients
• Also using auditing, proper documentations of code ICD 10
• Taught physician and staff, how to use and transport information through McKesson G2 system
• McKesson Starr Trainer
• Taught staff how to sign G2 transfer within departments of unit specified, change content
• Provided end-user training to Physicians
• Assisted front desk upon check in, and out of patient, updating insurance information, collecting co-pay, scheduling for upcoming appointment.
• NextGen conversion
• Created templates inside of next gen, also in epic software for documentation for end- user
• Worked remote while troubleshooting conversion from home to end-user workstation
• Created saved templated and add on templates
• Created Next gen Document Builder
• Provided support for revenue, NextGen Implementation, NextGen Patient portal, etc. Athena One Consultant, Cardiovascular Houston, TX
Christus Health March 2019- March 2022
• Athena Clinical Trainer
• End to End Implementations of new Athena One Clients
• End to End Training and Clinical Education for new Athena One Clients
• Conducted one on one trainer with the client
• Useful Knowledge of time management, trained staff on Athena One”
• End to End Configurations of new Athena One Clients
• Seeks maximum competition in expenditure of public funds while maintaining a reputation for fairness and integrity.
• Create and communicate project plans for each client detailing the tasks that need to be completed for timely GO-Lives
• Work with Product Owners and Development to identify synergies/gaps
• Focus on transitions from and old EMR to Athena One with focus on minimum revenue loss
• Reviews, provides comments for, and approves procurement packages to include specifications, drawings, funding data and other technical information to ensure that requirements are clear and contractually feasible.
• Managed and trained, facilitated classroom trainings on Athena One
• Work in every environment, Cardiovascular
• being the liaison between them and who they are needing to contact Following security protocols Assisting fiscal as needed, including but not limited to filing, scanning files, etc. Participate in developing department goals, objectives, and systems. Participate in staff meetings and attend other meetings and seminars as assigned
• personalization, and tools, and co-sign notes
• Configure software system based on clients’ individuals needs and specifications
• Quality assurance in document flow, and support tickets, and value of calls from our clients
• Also using auditing, proper documentations of code ICD 10
• Taught physician and staff, how to use and transport information through system
• Taught staff how to sign and transfer within departments of unit specified, change content
• Provided end-user training to Physicians and nurses
• Meet with clients to implement SaaS products to map current RCM processes.
• Assisted front desk upon check in, and out of patient, updating insurance information, collecting co-pay, scheduling for upcoming appointment. Athena Consultant, Consultant Houston, TX
CVS Pharmacy January 12, 2018- Mar 2020
• facilitated classroom trainings on Athena One
• trained staff on Athena One”
• Revenue Cycle Management
• Electronic Health Records, Access data incorporated from outside organizations to be make informed decisions, on decision of care.
• Use of Athena Communicator
• Meet with clients to implement SaaS products to map current RCM processes.
• Work in every environment,
• Mobile Capabilities, providing useful task, and meaningful clinic work, updated data on Real-Time
• Use of Tele-Health
• Quality assurance in documentation of patient care
• Use of ICD – 10 Codes
• Clinic Efficiency, Intuitive workflows and an integrated performance of day in and day out activities
• Coordinate Care- Through patient record sharing
• As mention- use and success of on the go- with Athena Mobile App
• Fast Documentation- Athenahealth EHR Processing the right documents to attach to the right patient record
• End to End Implementations of new Athena One Clients
• Create and communicate project plans for each client detailing the tasks that need to be completed for timely GO-Lives
Epic Optime Consultant Intra, Peri-op, and Post Chicago, IL Consultant – Northwestern medical (Feinberg) FEB 28, 2018- Mar 2018
• MD/RN Support with Epic Optime (Outpatient and Inpatient)
• Doc Flow sheet data entry, also incident tickets and to route to appropriate dept
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with Anesthesiologists., Intra-op, and Pre-Op, Pacu, and Post-Op transfer of patients
• Optime/ Anesthesia support
• Managed and trained
• Work in every environment,
• Taught staff to place on time support tickets inside of Epic Optime and Clin-Doc rather it may be inpatient or outpatient trouble shoots
• Use of hyperspace, personalization, and smart phrase, and smart tools, and co-sign notes
• Quality assurance in document flow, and support tickets, and value of calls from our clients
• Also using cash draw, proper documentations of code set USB 04, and ICD 10
• Taught physician and staff, how to use and transport information through Epic system
• Taught staff how to sign in Epic system, and transfer within departments of unit specified, change content
• Epic Ambulatory, Epic Optime, Epic Clin-doc, Epic Cadence, Macro, HP notes, and Notes, In- Basket, Mastery of entering and closing ticket successful, and taking 200 calls a day
• Technical Details: Software used was Epic software for physicians and Hospitals; application used Clinical applications for epic, and tools Essential for epic and more Epic Ambulatory Credentialed Trainer Allentown, Pa Command Center- St. Luke’s Help desk Support Jan 9, 2018- Feb 2018
• MD/RN Support with Epic Ambulatory (Outpatient clinic and Inpatient Clinic)
• Doc Flow sheet data entry, also incident tickets and to route to appropriate dept
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with Cadence, Prelude, and Ambulatory billing (admission, discharge and transfer of patients)
• Managed and trained
• Work call center environment,
• Taught staff to place on time support tickets inside of Epic Ambulatory and Cadence rather it may be inpatient or outpatient trouble shoots
• Use of hyperspace, personalization, and smart phrase, and smart tools, and co-sign notes
• Quality assurance in document flow, and support tickets, and value of calls from our clients
• Also using cash draw, proper documentations of code set USB 04, and ICD 10
• Taught physician and staff, how to use and transport information through Epic system
• Taught staff how to sign in Epic system, and transfer within departments of unit specified, change content
• Epic Cognito, Epic Ambulatory, Epic Cadence, Epic Prelude Claims and Billing, HIM, Macro, HP notes, and Notes, In- Basket, Mastery of entering and closing ticket successful, and taking 200 calls a day
• Technical Details: Software used was Epic software for physicians and Hospitals; application used Clinical applications for epic, and tools Essential for epic and more Epic Optime ATE Consultant Nashville, Tennessee
Command Center- St. Luke’s Help desk Support November 1, 2017- December 1, 2017
• MD/RN Support with Epic Optime (Hospital billing, transfer patient from registration, pre-op, post-operative surgery
• Doc Flow sheet data entry, POCT testing documenting, retrieving Results Review Lab data
• Conversion support of NextGen
• Assisting with Optime (admission, discharge, and transfer of patients)
• Managed and trained end users
• Manage creations of templates inside documentation
• Trouble shoot any end-user issues
• Work with provider’s charts and communication in the end basket.
• Taught staff with full support inside of Epic Optime
• Create special templates for end-user
• Use of hyperspace, personalization, and smart phrase, and smart tools, and co-sign notes
• Quality assurance in document flow, and support tickets, and value of calls from our clients
• Taught physician and staff, how to use and transport information through Epic system
• Taught staff how to sign in Epic system, and transfer within departments of unit specified, change content
• Epic Cognito, Optime, using Macro, notes and personalization Cerner Mobile, Alabama
USAA Children’s and Woman October 1,2017- October 11
• MD/RN Support with Cerner (Outpatient clinic and newborn unit)
• Doc Flow sheet data entry
• Healthcare application support (Cerner)
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with ADT, (admission, discharge and transfer of patients)
• Managed and trained
• Work in laboratory of collection of specimens to document in epic system
• Taught staff to place orders inside of Cerner revenue cycle and power chart
• Use of hyperspace
• Quality assurance in document flow, and support tickets, and value of calls from our clients
• Taught physician and staff, how to use and transport information through Cerner system
• Taught staff how to sign in Cerner system, and transfer within departments of unit specified
Coder - Detroit, MI
University of Michigan March 2016 – March 2017
. medical records processing
. Codification
. provider Coordination
. statement analysis
. record assessments
. payment processing
. organized
. detailed coding of ICD 9, ICD10
. organized internal filing system
. Detailed of CPT codes in dealt
. Knowledgeable of HIPPA Compliance
Consultant Phoenix, Az
Divergent Health care (contract) October 2016 – Dec 2016
• MD/RN Support with Optime/Anesthesia (Pre-Intra-PACU)
• Support oncology
• Doc Flow sheet data entry
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with ADT, (admission, discharge and transfer of patients)
• Managed and trained
• Work in laboratory of collection of specimens to document in epic system
• Taught staff to place orders inside of epic system
• Use of hyperspace
• Taught physician and staff, how to use and transport information through epic system
• Taught staff how to sign in epic system, and transfer within departments of unit specified
• Quality assurance in document flow, and support tickets, and value of calls from our clients
Customer care representee Houston, Texas
Spirit Halloween September 2016 –November 2016
• Customer service
• Doc Flow sheet data entry
• production
• Managed and trained
• Taught staff
• Use abilities and training to push sales
• Taught other locations to have high production
• Taught staff how to sign in
Scanner and document filer Houston, Texas
Docufree March 2016- October 31,2016
• Prep documents to scan
• pull paper clip
• make scanners were scanned in evenly
• handle assignments on a day-to-day basis
• Managed and trained
• Go above and beyond production
• Taught staff to place orders inside of epic system
• Use of hyperspace
Customer service rep Houston, Texas
Xerox Corporation January 2013- March 2016
• MD/RN Support with Optime/Anesthesia (Pre-Intra-PACU)
• Doc Flow sheet data entry
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with ADT, (admission, discharge and transfer of patients)
• Managed and trained
• Work in laboratory of collection of specimens to document in epic system
• Taught staff to place orders inside of epic system
• Use of hyperspace
• Taught physician and staff, how to use and transport information through epic system
• Taught staff how to sign in epic system, and transfer within departments of unit specified
• Quality assurance in document flow, and support tickets, and value of calls from our clients
HCTec Partner-Kennonstone Hospital Cleveland, Ohio Epic Support (Inpatient Clinic) February 21, 2016-October 15, 2016 Ambulatory-Inpatient Clinic EPIC HIM
• MD/RN Support with Optime/Anesthesia (Pre-Intra-PACU)
• Doc Flow sheet data entry
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with ADT, (admission, discharge and transfer of patients)
• Managed and trained
• Work in laboratory of collection of specimens to document in epic system
• Taught staff to place orders inside of epic system
• Use of hyperspace
• Taught physician and staff, how to use and transport information through epic system
• Taught staff how to sign in epic system, and transfer within departments of unit specified
K-Force-University of Michigan Ann Arbor, Michigan Epic ATE Consultant, EPIC HIM May 31, 2015June 22, 2015 Optime- PACU and Postoperative
• MD/RN Support with Optime/Anesthesia (Pre-Intra-PACU)
• Doc Flow sheet data entry
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with ADT, (admission, discharge and transfer of patients)
• Managed and trained
• Work in laboratory of collection of specimens to document in epic system
• Taught staff to place orders inside of epic system
• Use of hyperspace
• Taught physician and staff, how to use and transport information through epic system
• Taught staff how to sign in epic system, and transfer within departments of unit specified
Coder Houston, Texas
Catholic Initiatives May 2014-May 2015
. medical records processing
. Codification
. provider Coordination
. statement analysis
. record assessments
. payment processing
. organized
. detailed coding of ICD 9, ICD10
. organized internal filing system
. Detailed of CPT codes in dealt
. Knowledgeable of HIPPA Compliance
Brookdale University Hospital Medical Brooklyn, New York Feb 2014- March 2014
• Epic support (Emergency Room) Managerial MD/RN Support with Optime/Anesthesia (Pre-Intra-PACU)
• Doc Flow sheet data entry
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with ADT, (admission, discharge and transfer of patients)
• Managed and trained
• Work in laboratory of collection of specimens to document in epic system
• Taught staff to place orders inside of epic system
• Use of hyperspace
• Taught physician and staff, how to use and transport information through epic system
• Taught staff how to sign in epic system, and transfer within departments of unit specified
• Quality assurance in document flow, and support tickets, and value of calls from our clients
• MD/RN Support with Optime/Anesthesia (Pre-Intra-PACU)
• Doc Flow sheet data entry
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with ADT, (admission, discharge and transfer of patients)
• Managed and trained
• Work in laboratory of collection of specimens to document in epic system
• Taught staff to place orders inside of epic system
• Use of hyperspace
• Taught physician and staff, how to use and transport information through epic system
• Taught staff how to sign in epic system, and transfer within departments of unit specified
Catholic Health Initiatives (Mercy Hospital, Des Moines, Iowa) October 2013-Nov2013 Cerner Inpatient Support HCTEC
• MD/RN Support with Optime/Anesthesia (Pre-Intra-PACU)
• Healthcare application Support Cerner
• Doc Flow sheet data entry
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with ADT, (admission, discharge and transfer of patients)
• Managed and trained
• Work in laboratory of collection of specimens to document in epic system
• Taught staff to place orders inside of epic system
• Use of hyperspace
• Taught physician and staff, how to use and transport information through epic system
• Taught staff how to sign in epic system, and transfer within departments of unit specified
Saint Luke’s Episcopal Hospital Houston March 2013- June 2013 Epic Credentialed trainer (MD, MD Advance, Surgeon, Optime Anesthesia) Bluestone
• Credentialed Trainer to Physicians (MD and Surgeons)
• Credentialed Trainer to Physicians Anesthesiologists.
• Training Physicians of all specialties one on one (Personalization, Order sets, Preference lists, Smart texts)
• Managed 100 over consultants
• EPIC HIM-Trainer
• Support, Build, and Implemented of epic beaker for AP and CP
• Act as Stork Credentialed Trainer
• Worked with the Instructional Designer and build team to deliver effective classroom training, training materials, systems enhancements, upgrades and workflow changes.
• Reporting experience with Reporting Workbench and Clarity
• Facilitated Epic Inpatient Orders/CPOE class training for inpatient Physicians, and Surgeons and administered competency exams.
• Provided workflow sessions, building smart text templates and communicating build requests in the advanced personalization lab, creating and sharing physician note templates, and customizing existing order sets.
• Quality assurance in document flow, and support tickets, and value of calls from our clients
• Modules for past five years I’ve used ClinDoc, CPOE, optime, Stork, and Beaker, Epic Beaker for AP and CP
• Act as Stork Credentialed Trainer
• Test applications in multiple systems in preparation for production installations.
• Participated in one-on-one and team meetings and design sessions that resolved questions and issues
• Laboratory and Clinical experience
Texas Children Hospital March 2013-April 2013
Epic Analyst Support Beaker, and manager
Providing support to both Doctors and Nurses
Reading Health System, Pennsylvania February 2013
Epic support Optime/Anesthesia
• Supported OR nurse and CRNA in the Operation room
• Supported physicians with orders and H&P notes
Gottlieb Hospital Chicago January 2013-Febuary 2013 Epic Support Optime/Anesthesia MAXIT
• MD/RN Support with Optime/Anesthesia
• Worked efficiently and closely with nurses in the Operation Room
• Doc Flow sheet data entry
• POCT testing documenting, retrieving Results Review Lab data,
• Manage and trained
Memorial Healthcare System, South Florida November 2012-Dec 2012 Epic Support Optime/Anesthesia Med
First
• MD/RN Support with Optime/Anesthesia (Pre-Intra-PACU)
• Doc Flow sheet data entry
• POCT testing documenting, retrieving Results Review Lab data
• Assisting with ADT, (admission, discharge and transfer of patients)
• Managed and trained
The Valley Medical Center, Renton Washington October 2012-Nov 2012 Epic Support Go Lives support analyst Scribe
STAT
• Provided elbow support to physicians on the floor on Epic OpTime
• Efficiently supports clinicians to navigate through their clinical workflow on the hyperspace.
• Proactively troubleshoots workflow issues and reports any technical issue and their issues to the command.
• Assisted doctors and clinicians to set up and utilize smart tools, including smart text and smart phrases.
• Manage and trained
• Educated and assisted physicians on how to document encounters, manage their in- baskets, orders, preference list and efficient use of their Smart links.
• Monitored and support end users in resolving issues, troubleshooting, orders patient care, and care plan.
Swedish Hospital, Edmonds, Washington, September 2012- Oct 12 Epic Go-live support specialist (ClinDoc) Assisted physicians and other clinical staffs as needed by providing elbow support for the Epic Go-Live
• Guided end users with a follow-up action, such as placing certain orders and applying new information to the patient’s plan of care.
• Responsible for tracking, follow up and resolving queries and other issues.
• Facilitate end-user validation at implementation sites.
• Managed 100 consultants
Marshfield Clinic, Marshfield, Wisconsin August 2012-Sept 12 Epic Go-Live Support Analyst
Ambulatory
• Created a roll out implementation plan for EpicCare Ambulatory, Tapestry, Practice
• Management and Resolute while assisting and training staff, Beacon.
• Served as liaison for EpicCare, Ambulatory, Tapestry, Practice Management and EPIC HIM Trainer
• Resolute applications in an integrated Delivery System with over 35 ambulatory facilities.
• Assisted in the review of training and support profile. This included coordination among the ambulatory and resolute implementation and management teams. Fountain Clinic, Marshall Michigan July 2012-Aug 2012 Epic Go-Live Support Scribe
STAT
• Working with Clinical documents
• Answer nursing and Doctors questions on the Epic software, care plan and patient education
• Act as a manager on this project
The Valley Medical May 2012-July 2012
Epic Go-live Support (Ambulatory) Scribe
STAT
• Utilized Power Points presentations, laser pointers, and playground to train intensively prior to the go live.
• Class materials included quick start guide, exercise booklet, e-prescribe handout, flip chart, tent cards, sticky notes, highlighters, etc.
• Instructed physicians, radiologists, surgeons, ophthalmologists, dermatologists, allergists, psychiatrists, and obstetricians/gynecologists.
• Straight forward simplified needs-based communication style; spent more time on areas where more training was needed such as physician’s In Basket
• EPIC HIM
• Created easy steps for physicians such as Smart text, smart links. EDUCATION
H.S. Diploma 1999
I.H Kempner High School, Sugar Land, Texas
Certified Nurse Aide
2003
United Allied Health, Houston, Texas
Education
San Jacinto College 2007
Associates degree in Biology
University of Houston Clear-Lake 2009
Bachelors’ Degree in Healthcare Administration
Health Information Specialist
2013
Houston Community College, Houston, Texas
Texas Southern University
2015
AFFILIATIONS
Houston Community College –Student Government. 2012- Current
AAPC-Credentialing in Business Side of Medicine.
2012-
Current
COMMUNITY SERVICE
Christmas Volunteer 1999-2000
George R. Brown Convention Center, Houston, Texas
Launched volunteer system and food bank with two other professionals. Shared the joy of Christmas. Help with services meals, and handing out of Christmas gifts, as a role model.
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