Customer Service, Data Entry, Help Desk, System Administration

Brandon Hemphill

*** ******* *****. ***** ********, GA 30088

Phone: 678-***-**** Email: ********@*****.***

Summary

Experienced customer service professional skilled both in person, over the phone, and via the internet. Proficient in troubleshooting various OS including Windows, solving network issues, installing hardware, software and maintaining mobile devices, laptops and PC. Able to be equally successful in both team and self-directed settings.

Skills

Platforms: Windows 11, Windows 10, Windows 7, Mac OS, Linux Software: Active Directory, Microsoft 365, Outlook, G-Suite, VMWare, VirtualBox Remote: Zoom, RDP

Browsers: Mozilla Firefox, Google Chrome, Microsoft Edge Soft Skills: Friendly, enthusiastic customer service. Ability to quickly learn, absorb, and utilize new technology, eagerness to learn and very teachable Experience

Assistant Property Manager: Blue Magma Residential, LLC. April 2019-Present Stone Mountain, Ga

Resolve interoffice IT issues including PC hardware issues, network connectivity outages, and office equipment such as printers, copiers, and multi-line phones

Worked with DELL to raise RMA cases to have faulty equipment replaced

Provide customer service via telephone, online, and in-person to prospective residents and current tenants

Train incoming staff on company procedures and the residential CRM software, specifically Resman

Create and submit various graphs, spreadsheets and documents using MS Office/G-Suite detailing pertinent resident information

Enter new move-ins, move outs, approvals, cancellations and denials into resident management software.

Leasing Consultant: Blue Magma Residential, LLC. April 2017- April 2019 Stone Mountain, Ga

Receive and process resident applications

Determine needs and preferences for prospective residents

Professionally present community and specific apartments while communicating features and benefits.

Education

Bachelor’s of Information Technology- April 2023-Present

Comptia A+ Certification

Google IT Support Professional

Georgia Southern University- January 2005-2007

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