Customer Service Representative
Resume:
NAYELLY PALMAS NAVARRO
Phoenix, AZ *****
**********@*****.***
Customer Service
Customer Relations
Adaptability and Flexibility
Cash Handling
Employee Training and Supervision
Cleaning and Sanitizing
Handling Complaints
Managing Orders and Deliveries
Teamwork and Collaboration
Special Orders and Dietary Restrictions
Payment Processing
Stocking and Replenishment
Stocking and Replenishing
Spreadsheet Software
Server Support
Sales and Promotions
Resolving Complaints
Decision Making
Team Player
Opening and Closing Procedures
Quality Control
04/2023 to Current
PAYCHEX INC
Tempe, AZ
Employee Retention Tax Credit
Prepared basic and preliminary credit analyses to determine creditworthiness and compliance. Determined credit approval based on financial standing, credit records and payment history. Contacted customers to notify of delinquent payments and resolve. Kept detailed reports of client and account data, consistently updating database with latest information. 08/2015 to 12/2023
EL SUPER MARKET
Phoenix, AZ
Team Leader
Delegated daily tasks to team members to optimize group productivity. Monitored team progress and enforced deadlines.
Participated in physical inventory counts to keep information accurate and current. Coordinated inventory, stocking and ordering.
Answered customer questions and provided store information. Processed payments promptly for customers to exceed productivity standards. Assisted with training new cashiers and customer service team members to increase speed of onboarding. 01/2023 to 05/2023
EUI
Mesa, AZ
Customer Service Representative
Advised students on course selection, pathways and career options. Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
Guided students in setting goals and achieving educational objectives. Counseled students in career planning, job placement and academic goals. 06/2021 to 11/2022
WELLS FARGO
Deer Valley, AZ
Credit Card Customer Service Representative
Adjusted bills and refunded money to resolve customers' service or billing complaints. Presented existing and prospective customers with valuable service or product information to aid in decision- making.
Referred unresolved customer grievances to designated departments for further investigation. Created procedures for identifying and tracking fraudulent activity using [Software] and [Software]. Reviewed customer financial data to ascertain level of risk involved for extending credit. SKILLS
EXPERIENCE
Monitored and maintained compliance with internal controls and government regulations. Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation. 11/2018 to 06/2021
MODIVCARE
Phoenix, AZ
Customer Service Representative
Monitored daily routes and delivery schedules, tracking dispatches in real-time. Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
Calculated premiums and established payment methods. Participated in weekly training sessions to improve product knowledge and enhance company growth. Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Identified consumer needs, clarified information and researched issues to provide alternative solutions. 12/2017 to 10/2018
BACKGROUND SCREENING
Phoenix, AZ
Customer Service Representative
Reviewed appropriate records to obtain facts about individuals. Created and submitted reports regarding background investigations, highlighting special findings. Ran background checks of individuals to obtain data on character, financial status and personal history. Contacted references by phone and in person to validate information. Contacted job applicants to inform of application status. HIGH SCHOOL DIPLOMA 05/2015
Trevor Browne High School, Phoenix, AZ
English:
Full Professional
Spanish:
Full Professional
Promoted from customer service to team lead, in less than 12-months. Consistently maintained high customer satisfaction ratings. EDUCATION AND TRAINING
LANGUAGES
ACCOMPLISHMENTS
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