Customer Service Los Angeles

Douglas Rivera Castillo

**** **** ****** **, *** Diego CA, 92103 323-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Hard working, highly motivated, energetic people-oriented person looking to thrive in an upbeat, social environment. With over 9 years experience, constantly looking for opportunities to better myself and enjoy the challenges of an extremely busy workplace.

CERTIFICATIONS

• Gaslamp Bartending School

• SafeServ certification: Food Handling

• LEAD/ABC Certified

SKILLS

• Bilingual in English and Spanish

• Aloha POS

• Ability to handle high pressure situations

• Exceptional Customer Service

WORK HISTORY

BARTENDER/BARBACK 05/2014 to 3/2020 Dames and Games – Los Angeles, CA

• Stocked refrigerating units with wine and bottled beer. Also replaced empty beer kegs

• Opened and closed the bar, deep clean, cut garnishes

• Greeted guests in a timely and professional manner. Received beverage orders from wait staff and provided drinks in timely matter

• Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).

• Managed bar revenues, ensuring that all guests were billed and all cash properly accounted for.

BARTENDER/BARBACK 05/2017 to 05/2019 OHM Nightclub - Hollywood, CA

• Experience with opening and closing which includes responsibilities such as: preparing garnishes, cleaning taps, setting displays, working the register, cleaning, locking up, and disposing of old product.

• Knowledgeable on mixing drinks as well as pouring beer.

• Waited on multiple customers at the bar and throughout the bar area.

• Replenished supplies of food and equipment at steam tables and service bars

REFERENCES UPON REQUEST

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