Customer Service Representative

Phone:773-***-****

Email: ****************@*****.***

Fairfield Ave, Chicago, IL,60659.

WORK EXPERIENCE:

Customer Service Representative (AR Calling)

AGS Health, 2021-2022

Roles and responsibilities

• Review the claim allocated and check status by calling the payer or through IVR /Web Portal

• Ask a series of relevant questions depending on the issue with the claim and record the responses

• Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers

• Record the actions and post the notes on the customer’s revenue cycle platform

• Use appropriate client specific call note standards for documentation

• Adhere to MBW’s information security guidelines

• Be in the centre of ethical behaviour and never on the sidelines Cashier

OMG Grills, Chicago Aug 2023- NOV 2023

• Manage transactions with customers using cash registers.

• Scan goods and ensure pricing is accurate.

• Collect payments whether in cash or credit.

• Issue receipts, refunds, change or tickets.

• Redeem stamps and coupons.

• Cross-sell products and introduce new ones.

EDUCATION:

B.COM. General 2017-2020

SKILLS:

Adaptability, Active listening, Empathy, Cash register, Businss Software cash register knowledge, Tech savvy, Conflict resolution, collaboration, Critical thinking, Time management, capacity of working in high paced work environment & Punctuality

Above information is true to best of my knowledge

Maheshwari Swarnakar

Contact this candidate