Lynn Freeman

Memphis, TN *****

ad08yn@r.postjobfree.com

+1-901-***-****

Authorized to work in the US for any employer

Work Experience

CNA/Customer Service Representative

Kirby Pines Retirement Community - Memphis, TN

May 2018 to Present

• Assessed residents and documented their medical histories.

• Answered an average of 50 calls or more per day by addressing customer inquiries, solving problems and providing information to the residents and their families about any needs needing to be addressed.

• Interviewed residents to obtain their medical information, weight and height measurements and vital signs.

• Managed various general office duties such as answering multiple telephone lines, completing enrollment forms as well as insurance information to be submitted for approval.

• Assisted customers with a warm and professional attitude CNA/Healthcare Technician

Skyline of Midsouth Health and Rehab - Memphis, TN July 2017 to May 2018

• My position consisted of overseeing CNA staff and residents.

• Active in the assists of residents Activities of Daily living, such as feeding, dressing, bathing, range of motion and any other and all needs of the residents.

• I was responsible for making the flooring schedules for the Certified Nursing Assistants, answering call ins, residents' complaints and concerns reporting them to the DON to be addressed.

• Consulted with Residents and their families when trying to develop long term treatments plans and objectives which complied with doctors' orders.

Assistant Apartment Manager

Meadow Lake Apartments - Searcy, AR

January 2012 to October 2014

• My position consisted of being active in assisting potential residents in viewing the property, running credit and background checks, informing potential residents of their approval/denial of their applications, accepting deposits and rent from the residents as well.

• Assisted the new residents in going over their new lease agreements, helped with the signing of their new leases and assured that the apartments were market ready for move in.

• Displayed excellent customer service skills, collaborating with the tenants and the Community Property Manager to address maintenance and facility needs. Coordinated with outside vendors to arrange for trash removal, Maintenance, landscaping, security and other services. Education

Bachelor's degree in Business Management

American InterContinental University-Online - Chicago, IL September 2016 to Present

Associate in Business Healthcare Management

American InterContinental University-Online - Chicago, IL January 2014 to July 2016

Skills

• Certified Nursing Assistant (10+ years)

• Home Health (2 years)

• Assistant Apartment Manager (3 years)

• Microsoft Word (4 years)

• Cash Handling (10+ years)

• Customer Service (10+ years)

• Personal Assistant Experience (4 years)

• Property Leasing

• Office Management

• Hospital Experience

• Patient monitoring

• Patient care

• Sales

• Cashiering

• Dementia Care

• Alzheimer's Care

• Computer literacy

• Medical Records

• Vital Signs

• Medical Office Experience

• Typing

• Clerical experience

• Healthcare Management

• Nursing

• Home Care

• Hospice Care

• Communication skills

• Caregiving

• First aid

• Assisted living

Certifications and Licenses

CPR

Certified Nursing Assistant (CNA)

BLS Certification

State Tested Nursing Assistant

AED Certification

Assessments

Clinical judgment — Proficient

January 2019

Measures a candidate’s ability to assess a patient's condition and implement the appropriate medical intervention.

Full results: Proficient

Warehouse associate — Proficient

February 2021

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Verbal communication — Highly Proficient

February 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Work style: Reliability — Proficient

February 2021

Tendency to be dependable and come to work

Full results: Proficient

Nursing assistant skills — Highly Proficient

October 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate