Customer Service Front End

**/**** - *******

**/**** - *******

Deborah Rickley

**************@*****.*** / C: 540-***-**** / Fredericksburg, VA 22408 Summary

I did merchandising for about 3 years. I am experienced in customer service and support. I have been working in maintenance for 14 years. Dependable Cashier Assistant trained in register operations, customer engagement and merchandising. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented and responsive to changing assignments. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Experience

Wegmans Food Supermarkets Inc. - Cashier Assistant Fredericksburg, VA

Backed up cashiers in serving high volume of customers by expertly bagging products.

Kept check-out areas clean, organized, and

well-stocked to maintain attractive store.

Handled merchandising and restocking needs for 25 checkout lanes. William M. Cafaro &Associates - Maintenance

Fredericksburg, VA

Skills

Education and Training

05/1984

Kansas State University

Manhattan, KS

Bachelor of Science: History

Retrieved carts and baskets left at check-out lanes and returned to entryways to keep front-end neat.

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Helped supervisor control customer flow and backed-up lines by running registers during busy periods.

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Increased customer satisfaction with assistance for any request or question.

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Properly verified customer identification for alcohol or tobacco purchases.

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Maintained compliance with internal and regulatory safety standards, including OSHA.

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Routinely inspected equipment for preventive and emergency maintenance needs.

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Collaborated with Maintenance Manager to diagnose long-term resolution, rectifying electrical and mechanical troubleshooting issues.

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● Merchandise restocking

● Issue resolution

● Cash register operation

● Scanner operations

● Cash management

● Coin counting

● Effective customer upselling

● Customer service

● ID verification

● Customer greeting

● Liquor regulations and compliance

● Credit and cash transactions

● Payment processing

● Customer assistance

● Product recommendations

● Cash drawer balancing

● Security monitoring

● Loss prevention

● Operated hand and power tools to complete repairs. Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.

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