Purchasing Manager, Business Development Executive
Resume:
*************@*****.***
C O N T A C T
E D U C A T I O N
W O R K E X P E R I E N C E
Master of Business
Administration
Santa Clara University
Bachelor of Science, Accounting
Colorado State University
2014 - 2018
Director of Business Development
Tapuloa Construction Inc - Licensed Residential Remodeling Company 2023 - Present B R E N D A A H O
S T R A T E G I C L E A D E R S H I P B U S I N E S S D E V E L O P M E N T C U S T O M E R S E R V I C E P U R C H A S I N G Sales presentations
Manage trade and subcontractor relationships
Manage sales leads and pipeline
Manage quoting and contract processes
Manage customer relationships
Identify market opportunities through meetings, networking and other channels
Prepare financial projections and sales targets
Attend industry events
S Y S T E M S
EOS / Ninety.io
Salesforce.com
Netsuite
Microsoft Dynamics
Microsoft 365
18 years in luxury appliance distribution
15 years in management and leadership
12 years in customer service
10 years in purchasing
4+ years in business development and strategy
Director of Business Development
Riggs Distributing, Inc. - Luxury Appliance Distributor, Installation Department 2021 - 2023 Managed Inside Sales, Service, and Customer Service teams Oversee outside sales team quotas and program adoption rates Set and managed KPIs and quotas for customer service and field teams Drove customer outcomes, product adoption and customer experience Managed resources, budget, implementation and speed to market Oversee customer relationship management
Resolved customer disputes and complaints
Ride-alongs with field teams
Sales and customer trainings
Managed operational vision and roadmap for customer service and field teams Presentations to executive team and external stakeholders Managed communication channels and messaging to the market Led change management for CRM transition
Approved expenses, policies and process changes
Approved discounts and incentive programs
S U M M A R Y
*************@*****.***
C O N T A C T
E D U C A T I O N
W O R K E X P E R I E N C E
Master of Business
Administration
Santa Clara University
2019 - 2021
Bachelor of Science, Accounting
Colorado State University
2014 - 2018
B R E N D A A H O
S Y S T E M S
EOS / Ninety.io
Salesforce.com
Netsuite
Microsoft Dynamics
Microsoft 365
Strategic Planning Manager
Riggs Distributing, Inc. - Luxury Appliance Distributor, Installation Department 2019 - 2021 Deep relationship building with industry partners
Managed customer service and service teams
Designed software application for customer service and field teams Oversee customer relationship management
Resolve customer disputes and complaints
Presentations to executive leadership and external stakeholders Established pricing, processes and policies to support new programs Developed curriculum and training modules for apprenticeship program Purchasing Manager
IFI Gourmet, LLC - Importer and Distributor of culinary ingredients 2017 - 2019 Demand forecasting, analyzed inventory and sales data, managed purchase order processes, policies and procedures
Managed supplier relationships, product sourcing, contract and pricing negotiations,
Inventory management, resolved inventory discrepancies, cycle counts; category reviews;
Operations Manager + Purchasing Manager
Riggs Distributing, Inc - Luxury Appliance Distributor; B2B Sales 2013- 2016 Project-managed implementation of new CRM (Salesforce.com) Managed purchasing, customer service, I.T, and warehouse teams Established customer service policies and procedures Deep relationship building with customer and vendors Approved demand forecasts, purchase orders and budget allocation P+L accountability, pricing and gross margin review and analysis Inside Sales Manager + Purchasing Manager
Inventory management, resolved inventory discrepancies, cycle counts; category reviews
Managed purchasing, inside sales and customer service teams Deep relationship building with customers and vendors Resolved customer disputes and complaints
Analyzed inventory and sales data to produce demand forecasts Riggs Distributing, Inc - Luxury Appliance Distributor, B2B Sales 2008 - 2013 S T R A T E G I C L E A D E R S H I P B U S I N E S S D E V E L O P M E N T C U S T O M E R S E R V I C E P U R C H A S I N G
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