UNGELA WISEMAN

**** * ****** ********** ***, Wichita, Kansas, 67210, US + 620-***-**** ~ Ungelawiseman@ymailcom

Professional Summary

Enthusiastic and motivated individual passionate about customer service. Team player works wll bat independenly and within team Stings 0

achieve goals. Skilled communicator and problem solver commited ocetingposivecastomer experiences

Skills

+Customer Sevice + Muti-Line Phone Stns

5 Complain len and Rsolaon 1 Presening Solusons

1 Calotume an Quality Metric {Exetel onmanictor

Work History

‘Customer Service Associate - April, 2021 to Present

Alorica- Las Vegos, NV

+ Helped large volume of customers every day with postive ainde and focus on customer satisfaction.

+ Acively listened m customer, handled concen quickly and escalated major isues to supervise

+ Ansered custome lepone calls promi to roid on-hold wait times,

+ Ofeed advice and asistance to customers, paying atenton 1 special ees or Wans.

+ Maintained customer aston wit forcrd-hinking sags focused on addressing cstomer needs and resolving concen.

Customer Service Representative Agent January, 2019 t0 March 2020

Anomaly Squared -Wchte, KS

+ Respond to customer request fo proos services, and company information.

+ Ansiered customer lepone calls prmuly to roidon-hold wait times

+ Maintained customer saison wit forcard-hinking stgis focused on addressing customer needs and resolving concen.

+ Oflered advice and asistance to customers, paying aenton 1 special needs or watt

‘Shife Manager/Key Holder Supervisor - January, 2015 to January, 2017

Dollar General - Wichita, KS

+ Tsined and mentored new employes maximize eam performance.

1+ Kept employees operating productively and working on task o meet business and castomer needs

+ Supervised employees and oversaw quality compliance with company standards for food and services.

1 Worked closely ith eam member to chee beaks and shifts o meet sate regulon

+ Coathe crew members to optimize perfomance an motivate oward more efficient work

‘Customer Care Specials - January, 2011 to March, 2013

Convergys Wichits, KS

+ Took onersip of customers sss to folloy problems thought resolison.

+ Vested acura of customer account information and updsed when neces

+ Responded to caster needs through competent customer sevice and pomp problem-solving

1 Used exceptional communication to connect with cusomer, sss es and present slatons.

+ Directed esters appropriate deparmens fr adional suppor.

Education

High School -2005,

WALTC- Wichita, Ke

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