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Customer Service

Location:
Raleigh, NC
Posted:
November 17, 2023

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Resume:

Felicia D. McClain

****-*** ********* *****

Raleigh, NC 27610

919-***-****

ad08u3@r.postjobfree.com

Objective: To receive a challenging career position that will enable me to utilize my education, various work skills, and broaden my knowledge. Experience:

7/2023 – 9/2023 CVS Pharmacy

Pharmacy Technician

Learning procedures and modules in training, helping customers, ringing up at register, monitor the drive thru, fill certain medications, help with inventory, and retrieve and put back dated medicines.

4/2023 – 7/2023 Handy Hugo Store

Store Manager

Hire employees, create staff schedules, train employees, order supplies, daily correspondence, greet customers, go to the bank for deposits & withdrawals, cashier, and create store displays. 11/2017 – 11/2021 Department of Commerce

Administrative Associate / Receptionist

Greet guests, answer the main phone line, open mail, data entry, order supplies, daily correspondence, file, receive incoming bills, make payments.

7/2016 – 9/2017 Rite Aid Store

Customer Service

Cashier, assisting customers with orders or finding supplies, computer savvy, receiving film orders and input on websites, etc... 2/2016 – 5/2016 Department of Health & Human Services / Controllers Accounting Technician

Performs accounting and data entry functions, proofread documents, open mail and payments, utilize NCAS and E Procurement systems.

3/2015 – 6/2015 Department of Revenue / DPPD

Data Entry Specialist

Performs data entry functions to create in house payment vouchers and Alpha/Numeric data is entered field by field in various computers for processing. Also data processing through data capture/scanning platforms. Open mail and payments, calculating totals, accurate keying and verifying data through code sheets and other source documents. Proofread documents.

4/2014 – 8/2014 Conway Store

Customer Service / Sales

Assist customers as needed, distribute clothes and compile store displays.

3/2009 – 1/2013 McClain’s Fresh Cuts Barbershop

Owner

Hire employees as needed, distribute responsibilities, accounting functions, order and maintain shop supplies, preparation of personnel papers, and assist customers daily.

3/1994 – 12/2008 Department of Environment Health & Natural Resources (EHNR) / Soil & Water Conservation

Program Assistant

Maintain Access database, create Excel spreadsheets, submit payments for clients rental property, order and purchase equipment, order phones and furniture, accounts payable and receivable, conduct inventory, answer phones and direct, assemble workshops for customers and employees.

Department of EHNR / Air Quality

Information Technical Assistant

Receive permit applications and log into the database, call and post air permit applications in the newspapers and libraries, coordinate public hearings, generate reports for engineers, file, open mail, and answer phones.

Department of EHNR / Air Quality

Office Assistant III

Maintain Access database, NCAS, file, generate and type correspondence, receive and distribute mail, create spreadsheets, answer phones.

Education:

Saint Augustine’s University 1996

Bachelor of Science Degree – Office Management

Hardbarger Junior Business College 1992

AAS Degree – Business Administration



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