Vice President Customer Experience

Location:

Posted:

November 17, 2023

Lauren R. Kelly ********@***.***

EDUCATION

W. P. Carey School of Business, Arizona State University, Tempe, AZ May 2024

Bachelor of Business, Entrepreneurship

Awards: Amerisleep Scholarship

GPA: 3.40

PROFESSIONAL EXPERIENCE

Cashier, The Crepe Club, Scottsdale, AZ December 2020-February 2023

Dealt with customers and set the tone for a friendly and comfortable environment.

Dealt with organization of money and closing out the cash register at the end of a shift.

Hostess, Arribas Mexican Grill, Scottsdale, AZ September 2018-December 2020

Trained and mentored new employees.

Prepared the meals for customers.

Supervised the cash register.

Supervised employee affairs in the absence of a manager.

Seated guests and created a positive front of house customer experience.

Hostess, Sumo Maya, Scottsdale, AZ February 2023-Current

Greet front of house desks and create a positive atmosphere for the restaurant.

Supervise customer difficulties and engage in supporting complaints.

Organize to go orders and deal with food services directly.

Correspond with guests over the phone and confirm reservation status.

LEADERSHIP EXPERIENCE

National Charity League, Active Member August 2014-May 2020

Vice President of Treasury (August 2017– December 2019)

Organized which facets of the organization would be funded and helped to organize treasury strategy and risk management.

SKILLS & ACTIVITIES

Technical Skills: Microsoft Excel, Microsoft Word, Photoshop

Languages: English

Volunteer: Miracle League of Arizona