Customer Service Support

Dedra Deen Lesser

**** ********* **

Jacksonville, Florida 32244

Cell: 904-***-****

Goals:

I have always strived to provide clients or customers the best, quick and professional customer support and service as needed. I would be a great part time candidate,

Employment History

June 2006 – 2016

Web.com Group, Inc.

●DIFM Customer Service, Retention, Up-sells, Offline work

●DIY Customer Service, Retention, Up-sells, Offline work

March 2004 – May 2006: AOL ISP

●Customer Service, Retention, Up-sells

October 2000 – February 2004: BellSouth Telecommunications

●Customer Service, Retention, Up-sells

General and Specialized Skill Sets

●Extensive customer service skills

●Retention and trouble-shooting skills

●Knowledgeable of Web.com’s products, philosophies, and work environment

●Proven communication skills and able to connect with the clients

●Knowledgeable of all software programs used at Web.com

●Extensive use of Google, Facebook, all major search engines and can still type about 30 wpm.

●Proficient in problem solving .

References:

●Available upon request

Education:

●Ed White Sr. High

Jacksonville, FL class of 1980.

BUSINESS CLASSES

● FCCJ NO DEGREE

MARKETING AND BUSINESS STUDIES

Contact this candidate