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Technical Support Network Engineer

Location:
Washougal, WA
Posted:
November 17, 2023

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Resume:

Kevin Sass

Portland, OR/SE Washington 503-***-****

www.linkedin.com/in/kevin-sass-0b19117 ad08s7@r.postjobfree.com

Senior Network Engineer

Establish Network Product Solutions that Optimize Performance & Customer Satisfaction

Detail-oriented and focused professional with experience designing and implementing many large multi-store networks and performing remote and onsite support of CDK hardware platforms / products and FSRs for persistent problems and critical client situations, evaluating serviceability, reliability and overall quality. Demonstrate complete understanding of technical principles, theories and concepts in field and general knowledge of other related disciplines.

Cisco Routing / Switching

Cisco ASA / Firepower

Cisco UCM

Cisco and Meraki Wireless Solutions

Meraki Product Line

Velo SD-WAN

Training Needs Assessments

Team Leadership & Mentoring

Technical Support

Fortinet FortiGate

Professional Experience

CDK GLOBAL, Portland, OR

Senior Network Integration Engineer 1999 - Present

Provided consulting services to clients for complex network and voice integration projects. Conduct detailed networking needs assessments at customer locations, including voice call flow.

Developed custom product solutions for unique customer needs, simplifying network / voice operations.

Helped support team understand and properly aid installation by creating advanced physical and logical network designs for complex environments, including detailed physical and logical design documentation.

Led network installation teams on CDK and non-CDK network-centric product installations, enabling customers to improve information flow seamlessly.

Responded to customer needs by assisting with generating network proposals and partnering with CDK sales organization.

Researched and identified strategic opportunities, leveraging emerging technology into competitive business advantages.

Facilitated smoother transition from install to support organizations by providing technical support within CDK, including Network Solutions and Hardware Technical Support organizations.

Configured and installed all aspects of complete Cisco Call Manager and Voice Mail System, streamlining customer idea (with some guidance).

Installed enterprise-level customers with Velo SD-WAN solutions, cutting WAN costs substantially.

Kevin Sass ad08s7@r.postjobfree.com Page Two

Additional Relevant Experience

ADP DEALER SERVICES, Vancouver, BC, Canada

Branch Engineer-in-Charge

Senior Field Service Representative

Certifications

Cisco Certified Network Professional

CCNP-Routing and Switching - Lapsed

CCNP-Security

CCNP-Collaboration

Cisco Certified Specialist

Network Security Firepower, CCS-NSF

Network Security VPN Implementation, CCS-NSVPNI

Security Core (CCS-Score)

Security Identity Management Implementation (CCS-SIMI)

Web Content Security (CCS-WebCS)

Collaboration Applications Implementation (CCS-CAI)

Collaboration Call Control & Mobility implementation (CCS-CCCMI)

Collaboration Cloud & Edge Implementation (CCS-CC&EI)

Collaboration Core (CCS-Ccore)

Information Systems Security, INFOSEC Professional ISSP

CCNA – Routing and Switching

Cisco Video Network Representative, CH-CVR

Express Collaboration Systems Engineer Representative, CH-ECSEv2 and ECSE

Cisco Wireless Lan Support Specialist

Cisco Certified Internetworking Expert, CCIE-Routing and Switching and CCIE-Security - Written

Cisco Meraki Network Associate, CMNA

Education

Bachelor of Technology in Electronics (BTech), focus on Telecommunications and Computer Systems, British Columbia Institute of Technology, Burnaby, BC



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